Fiji Hideaway Resort & Spa♡

Was what we expected based on the reviews

6.0

Beaches at high tide were great for snorkeling. Staff was very friendly, especially the Activities Staff. Kids club was included which was really nice for Families with young children.

− Bure’s need an upgrade, but were functional. Property appeared unkept in places with trash and debris frequently found on the grounds. Without a car you are limited to only one restaurant in the hotel for all meals which was good some days , but lacking others. Pool needs deep cleaning and resurfacing.

A resort style holiday that still had an authentic aspect of Fiji.

9.0

The staff and the location

− The menu

The staff are amazing, the location is amazing. But the resort itself needs work.

1.0

It pains me to write this review because the staff were genuinely wonderful and were clearly doing the best they could with the resources they had. My concerns are not with them, they are with the owners and decision-makers who need to invest in this beautiful resort. The staff, however, were exceptional. They remembered us by name, were always warm and welcoming, and worked incredibly hard every day. We saw the maintenance team constantly raking the beaches, mowing the grounds, removing coconuts before they became a safety hazard, and regularly emptying bins around the resort. Their dedication certainly did not go unnoticed. The location is also excellent, as we could snorkel right off the beach! This review is not a reflection of the hardworking staff. It is a reflection of the current ownership and what appears to be a ‘cost-cutting’ approach that is impacting the guest experience. This resort has so much potential and is set in a truly beautiful location. Please invest in the maintenance, facilities, and guest experience before it’s too late. The people paying to stay here deserve better, and so do the incredible staff who work so hard to make the best of a difficult situation.

− After travelling for 12 hours with a toddler, we arrived late on Saturday night to find there was no running water in our bure. Water was restored the following day, but it was only cold. We weren’t able to have a hot shower until Thursday(six days into our stay). The beachfront was understandably closed for two days due to wild weather, but unfortunately the pool wasn’t a suitable alternative. It was green, cloudy, and so dirty that you couldn’t even see the lane markings on the bottom. The food was also a major disappointment. Despite breakfast being included with our stay, we ended up paying to eat breakfast at a neighbouring resort most mornings because the quality simply wasn’t what we expected.

Guest review

6.0

Staff were very friendly and deserve to be paid better than what they are considering the cost per night at the resort. Grounds were kept imaculate.

− Better Culture shows like other resorts would be amazing. Upon arrival the toliets at reception were horrible.