Is Grand Velas Riviera Maya - All Inclusive really a five-star hotel?

Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Grand Velas Riviera Maya - All Inclusive

★★★★★ Carretera Cancun Tulum Km 62, Playa del Carmen, MX

9.6 guest rating· 463 reviews

The five stars

Grand Velas Riviera Maya - All Inclusive holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.

Guests score it 9.6/10 across 463 reviews.

About this hotel

Luxurious Tropical Escape

Nestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.

Culinary Delights and Wellness

Savor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.

Family Fun and Romantic Getaways

Create unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.

Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.

Rooms & rates

Pick your dates. Prices are live, not cached.

Grand Class Pool Suite Ocean Front

Sleeps 4 · 128 m² · King bed

Desk
Desk chair
Laptop-friendly workspace
Balcony or patio
Bathrobe

1 King Bed OR 2 Twin Beds1377-sq-foot room, balcony/patio with ocean views Layout - Bedroom Relax - Private plunge pool and indoor private hot tubInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 65-inch Smart TV with premium channelsFood & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerheadPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

Nature View Suite Zen Experience

Sleeps 4 · 110 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

Set in the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king-size bed. Please note that this room type is located 0.6 mi from the beach. Free transportation is provided.

Nature View Suite with Private Pool Zen Experience

Sleeps 4 · 110 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

Set in the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 0.6 mi from the beach. Free transportation is provided.

Zen Grand Two Bedroom Family Suite Nature View

Sleeps 8 · 220 m² · 2× Double bed, Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Bathrobe
Private bathroom

This suite features a terrace offering garden views and Baby Concierge service. The suite offers: - Welcome bottle of Mezcal in suite - 50USD Spa Credit per adult per night - 100 USD Romantic experiences per stay - Amenities for children on request and according to age - Connecting family rooms guaranteed

Ambassador Pool Suite Ocean View

Sleeps 4 · 118 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Private bathroom
Coffee machine

Featuring ocean views from a private terrace with plunge pool. Jacuzzi is provided as well. This room includes: - Welcome bottle of Mezcal in suite - USD 50 Spa Credit per adult per night - USD 100 Romantic experiences per stay

Grand Class Suite Ocean Front

Sleeps 4 · 128 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Private bathroom
Coffee machine

This suite has air conditioning. 1,377-sq. ft. / 417 ft suites. You’ll enjoy absolute privacy and amazement at the beauty of the Riviera Maya from your terrace and private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows Children are allowed in this room.

Ambassador Suite Ocean View

Sleeps 4 · 118 m² · Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Private bathroom
Coffee machine

Featuring a terrace with the Caribbean Sea. This room includes: - Welcome bottle of Mezcal in suite - USD 50 Spa Credit per adult per night - USD 100 Romantic experiences per stay

Ambassador Two Bedroom Family Suite Ocean View

Sleeps 8 · 236 m² · 2× Double bed, Extra-large double bed (Super-king size)

Desk
Air conditioning
Single-room air conditioning for guest accommodation
Private bathroom
Additional bathroom

The spacious family room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.

Amenities

Free WiFi
Infinity pool
Kids' pool
Outdoor pool
Pool bar
Pool with view
Swimming pool
Fitness/spa locker rooms
Spa/wellness center
Spa/wellness center services
Sauna
Fitness classes
Fitness facilities
Free Parking

Show all 136 amenities

Valet parking
Breakfast in the room
Breakfast takeaway containers
Restaurant
Bar
Barber/beauty shop
Screens / Barriers between staff and guests for safety
Snack bar
Air conditioning
Beach
Beachfront
Private beach area
Sun loungers or beach chairs
Golf course
Mini golf
24-hour front desk
Tour desk
Business center
Mobile app for room service
Room service
24-hour security
Non-smoking rooms
Family rooms
Airport shuttle (additional charge)
Access to health care professionals
Aerobics
Airport drop off
Airport pick up
Allergy-free room
ATM/cash machine on site
Baby safety gates
Babysitting/child services
Beauty Services
Bike tours
Billiards
Board games/puzzles
Broadcast Live sport events
Car hire
Cashless payment available
CCTV in common areas
Chapel/shrine
Children's playground
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Contactless check-in/check-out
Cooking class
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Dry cleaning
Entertainment staff
Evening entertainment
Face masks for guests available
Facilities for disabled guests
Fax/photocopying
Fire extinguishers
First aid kit available
Food delivered to guest room
Fruits
Games room
Garden
Grocery deliveries
Guest room sealed after cleaning
Guest rooms disinfected between stays
Hair Salon Services
Hand sanitizer in guest room and key areas
Hiking
Indoor play area
Invoice provided
Ironing service
Karaoke
Key access
Key card access
Kid meals
Kid-friendly buffet
Kids' club
Kids' outdoor play equipment
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Live music/performance
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Movie nights
Nightclub/DJ
Outdoor furniture
Pedicure
Personal trainer
Physical distancing in dining areas
Physical distancing rules followed
Picnic area
Process in place to check health of guests
Property cleaned by professional cleaning companies
Public Bath
Safety deposit box
Sanitized tableware & silverware
Security alarm
Shared stationery like menus, pens are removed
Shuttle service (additional charge)
Smoke alarms
Soundproof rooms
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Strollers
Sun terrace
Sun umbrellas
Table tennis
Terrace
Themed dinner nights
Thermometers for guests provided by property
Toilet with grab rails
Tour/class on local culture
Walking tours
Water sport facilities on site
Wheelchair accessible
Wine/champagne
Yoga classes

Location

Carretera Cancun Tulum Km 62, Playa del Carmen, MX

Check-in: from 03:00 PM to 12:00 AM
Check-out: until 12:00 PM

What guests say9.6463 reviews

+ Exceptional service+ Great family activities− Teens club congestion

Cleanliness9.5

Service10.0

Location9.5

Room Quality9.4

Amenities9.5

Value for Money9.4

The BEST experience ever!
10.0
Grand Velas Resort is sooo beautiful! From the moment we got there the staff treated us like royalty! Our personal concierge Leonardo was amazing! He was always replying to my messages right away, booking us spa appointments. Sending us daily calendar for activities! My kids traveled with thier stuffies and every time they cleaned our room they set up the stuffies in fun different ways. The last day he surprised them with a Grand Velas monkey stuffed animal with a chef uniform. My kids loved that gift! We had the best experience! We stayed at the Zen lobby and that lobby is beautiful! All the staff all over the place were so nice. My kids loved the teen and kids club! The pools are phenomenal. The restaurants were perfect! There is so much to say! I would recommend a stay here! Thank you everybody at Grand Velas and especially our personal concierge Leonardo!
U1966VZblancar · 2026-06-12

Once in a lifetime!
10.0
My husband and I visited in June 2026 on a business trip. Upon arrival my Concierge Raul Gomez Gutierrez made sure we were welcome and all if our luggage was secured to our room. This gave us time to look around. Day 2 we ventured to the pool deck at the Zen where Angel and Johnny took amazing care to see to every need. Going above and beyond exceptional service! Providing iced beverages, cool towels and face mists. They even managed to get us special frozen non alcoholic mango drinks from the bar! These 2 men worked very hard and were extremely busy, they had smiles and warm greetings delivered with respect to us and everyone else we witnessed. Our room attendants to which I didn't get their names were AMAZING! These ladies catered to every request from bath bombs to chocolates. Simply superb service. One night an attendant drew a bubble bath with roses! I was so surprised and blessed by her! Concierge Raul even surprised us with a special treat of strawberries and champagne. I knew at any moment if there was a need our Concierge would take care of it. He took every call from me and assisted without fail. He scheduled all of our dinners and spa treatments, reminded me of my schedule so no reservations were missed. The dinner at Lucca was wonderful. My husband doesn't like anything out of the ordinary so I ate everything and he watched me enjoy myself. Our waiter Juan Bautista and Oliver were patient with him and even told him they learned a new lesson on "happy wife happy life". Juan introduced me to a non alcoholic Moscato, I really enjoyed. He even treated me to all.of.the desserts. Damian the manager checked on us as we spoke of how wonderful the experience had been. Diana the hostess made sure we had pictures. Our spa treatments were relaxing and exciting. Rosario is a perfect massage therapist. The water therapy is simply amazing and Kenneth enjoyed that immensely. Thank you all for your exceptional service and your warm and caring hearts. We love you all! Kenneth and Tamrah Ruth I want to Thank everyone! I know I will for get names. Luz , lady that pool was busy and so were you. Thank you for taking care of us. You are amazing! To the staff at the Chakra, well done. The hostess took our pictures whenever we asked. The waiters were wonderful! I could go on and on about our experience. All I can say is this is a MUST GO on your list of trips. You will experience nothing like ever before.
tamrahs2024 · 2026-06-11

Awesome
10.0
Great place to vacation. Will go back again!!!
louissF307DH · 2026-06-10

Great Service!!
10.0
Luis took care of everything we needed and made our stay feel even more lavish than the resort itself. He was helpful with everything from laundry, to reservations, to event schedules, to spa appointments. Thank you Luis Meza for making our stay a memorable one!!
Fearless40040445640 · 2026-06-10

Amazing stay at the Grand Velas Riviera Maya
10.0
Our stay at the Grand Velas Riviera Maya was amazing! The property was beautiful, the rooms were comfortable and private and the amenities were amazing! The spa was relaxing and recharging. The food was exceptional and every restaurant that we visited was lovely. We didn’t have a single bad experience. But what really made it an amazing experience was our Concierge, Luis Meza. He was beyond helpful! He was always available and responsive. He took every request and made it happen in a very timely manner. He was the absolute best!!
lauckland99 · COLLEGE STATION, TEXAS · 2026-06-10

Napa Trip
10.0
Your persons Diana and Antonio, Went above and beyond to help us while we stayed at the resort. When I ever I need anything they were prompt and friendly. The other day since I was asking everyday for tea and let he Diana was bring this to me or having it brought to me. This morning was my fault. I forgot to ask for more letche and Diana was off. Antonio this morning saved the day. I’m a tea drinker and he was like less than 5 mins coming with the letche so I could get ready and have tea prior to my departure. Your employees were awesome.!! Thank you again Antonio letche
Passport102969 · 2026-06-09

Hotels of Earth · questions

Is Grand Velas Riviera Maya - All Inclusive really a five-star hotel?: Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Restaurants:

PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings.

BISTRO International cuisine for ages 16 and over.

Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing.

Please note that some rooms are located about 0.6 mi from the beach.

›Parking

Free public parking is possible on site (reservation is not needed).

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 1 year old stay for free when using an available cot.

You haven't added any extra beds.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

›Internet

WiFi is available in public areas and is free of charge.

›Pets

Pets are not allowed.

Grand Velas Riviera Maya - All Inclusive♡