Hotel El Marqués By GEH Suites♡

Avoid

4.0

We booked this hotel some months ago when it was run by "Faranda" a trusted brand in Cartagena. The hotel changed hands late last year and reviews started to deteriorate. Dysfunctional with no clear management or leadership of staff. Staff try hard but they are hindered by lack of support or money??. Breakfast a lottery - on various days - no coffee beans for a fresh coffee - no orange juice - no bread for toast... We arrived on our first day to be told we were not staying in the hotel that night due to building work - they put us into another hotel very close by and it was OK but just odd and a pain re. packing and unpacking. Plenty other choices in the Historic area - choose one of them.

Disaster of a Hotel

2.0

This hotel is not what it used to be and is a total disaster now. We just had our wedding there this past weekend after planning it for more than a year. If it wasn’t for our amazing wedding planner, Eliana Fernandez, and her excellent team, I don’t know what we would have done. When we first signed up for our wedding to be at El Marques, it was a beautiful hotel with Happy Wine Restaurant, a wine cellar to dine in, and a bar where guests could purchase drinks. None of those things are there anymore and we could not believe our eyes when we saw the condition of the hotel when we arrived for our wedding. The ownership and management are terrible and as far as we are concerned, they stole money from us. We paid for services that were not delivered as advertised. We paid for individual glasses of water (because the hotel required it) for each of our guests at the wedding. Later we discovered that we were massively ripped off for this expense because they used water in huge containers that was much cheaper than what we paid for. The maids did a good job cleaning the rooms and some of the staff provided good customer service, especially Yeivis, Yuris, and Carlos. However, other areas of the hotel were damaged and in poor condition, or not accessible at all. There was mold in the rooms because there isn’t proper ventilation. We rented the whole hotel for the wedding and we can honestly say that every room had a musty smell because of the mold. Some doors didn’t fully close, some of the AC units didn’t work properly, etc. Many requests went unanswered. The phone system was broken so you couldn’t call the front desk. Management of the hotel was particularly difficult to work with leading up to the wedding. They did not respond reasonably to our requests and were discourteous to us and our wedding planner. The previous manager, John, was much more helpful and courteous when we first toured the hotel and chose it for our wedding, but sadly, he is no longer there. I think the current ownership and management only care about money and not taking care of their customers or staff. Finally, when we were leaving today, they asked us to pay even more money for things we were totally unaware of after the massive amount we already paid to rent the whole hotel for our wedding. How ridiculous is that? This place is awful and I would never recommend it to anyone.

Thank you for everything

10.0

Beautiful place nice and quiet. Service excellent and in the heart of the old city. Excellent ambience y centrico muy recomendado

Guest review

10.0

Beautiful colonial hotel. The staff was amazing, caring always for our safety. They went out of there way to make our stay enjoyable. Rooms clean, food breakfast etc delicious. I would stay there next time.

Guest review

10.0

Love this place, Thank you so much ❤️

The hotel is perfect in every way.

10.0

From the moment we stepped into the lobby at the hotel we knew we had made a great choice. The hotel is perfect in every way, the staff are patient and very helpful. The breakfast was tasty and enjoyable in the sunny courtyard. I wouldn’t hesitate to recommend the hotel to anyone and can’t wait to come back for another holiday.