Holiday Inn Express & Suites Austin South-Buda by IHG♡

Guest review

1.0

Nothing

− Everything. Couldn’t use the pool. It smell like different type of chemicals mix with different smells. We didn’t stay at the property because it would had cause my husband to have a a Asthma attack

Unfortunately, this was one of the worst hotel experiences my family has had, and I would not stay here again.

1.0

The hot water

− Our stay was very disappointing. There was hair in both beds, and one bed even had a footprint on the sheets, making it seem like they had not been properly cleaned. The floors were dirty, the air conditioning barely worked, and the TV in the living room never worked, so my children couldn’t use it. The elevator was dirty and did not operate properly. Staff were mopping without placing wet floor signs, creating a safety hazard. We were also given the wrong customer service phone number, and the front desk employee was rude and unhelpful. At checkout, we waited over 15 minutes just to print receipts, and then we were told we couldn’t receive one because we booked through Booking.com, which was very frustrating.

Guest review

7.0

− Room smells like mildew when you walk in door

Could have been better

4.0

Bathroom door does not shut. The soap was broken. The too. Smells, the fan sounds like a jet engine.

− A lot

Guest review

8.0

Everything was good

− The room smelled funny and pancake maker didn’t work right

Guest review

5.0

I liked the front staff. They were helpful and made my chsck in and out easy. Free coffee.

− The room smelled like hot shower. They dont air out the rooms and you can smell it. Rhe pillows look nice and fluffy and when you lay down on them, you loterally sink in. The beds made so much noise. The springs in both the beds were so loud with every movement. The dumpster outside was overflowing with trash. I found a cochroach in the room. We asked for towels to be brought to our room and no one came. The doors were hard to open and you would have to pull them hard to close. Their were lots of flies in the dinning area because of the door to the parking lot by the pool not being closed properly. Again, you had to pull it hard to close. We stayed for 3 days and 2 nights. Our trash was piled up before we left. Not sure if we had to call for them to come check our room.