Superior Double Room
Sleeps 4 · 27 m² · 2× Double bed
- Air conditioning
- Private bathroom
- Coffee machine
- Minibar
- Shower
Hotel Villa Mercedes Palenque
★★★★★ Carretera Palenque Ruinas km 2.9, Palenque, MX
9.1 guest rating· 850 reviews
The five stars
Hotel Villa Mercedes Palenque holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Spa/wellness center.
Guests score it 9.1/10 across 850 reviews.
About this hotel
Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.
Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.
Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.
Experience the best of Palenque with easy access to the airport and convenient babysitting services.
Book now for a memorable stay at Hotel Villa Mercedes Palenque.
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Rooms & rates
Deluxe Room
Sleeps 3 · 27 m² · King bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Safety deposit box
Executive Room
Sleeps 2 · 27 m² · Queen Bed
- Air conditioning
- Balcony or patio
- Private bathroom
- Coffee/tea maker
- Free WiFi
Standard Twin Room
Sleeps 2 · 27 m² · 2× Twin bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Safety deposit box
Deluxe Double Room
Sleeps 4 · 27 m² · 2× Double bed
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Free WiFi
- Safety deposit box
Executive Double Room
Sleeps 3 · 27 m² · 2× Double bed
- Air conditioning
- Balcony or patio
- Bathrobe
- Private bathroom
- Coffee/tea maker
Suite
Sleeps 3 · 54 m² · King bed
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Free WiFi
Deluxe King Suite
Sleeps 2 · 27 m² · Queen bed
- Cots
Double Room - Disability Access
Sleeps 2 · 27 m² · 2× Twin bed
- Air conditioning
- Private bathroom
- Coffee machine
- Shower
- Safety deposit box
Double Room with Two Double Beds
Sleeps 4 · 27 m² · 2× Double bed
- Air conditioning
- Private bathroom
- Coffee machine
- Shower
- Safety deposit box
Amenities
- Free WiFi
- Infinity pool
- Outdoor pool
- Pool bar
- Swimming pool
- Spa/wellness center
- Fitness facilities
- Free Parking
- Accessible parking
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Bar
- Air conditioning
Show all 86 amenities
- Pets allowed
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Airport drop off
- Airport pick up
- Babysitting/child services
- Board games/puzzles
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Express check-in/check-out
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Grocery deliveries
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Higher level toilet
- Indoor play area
- Invoice provided
- Ironing service
- Kid meals
- Kid-friendly buffet
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Massage services
- Meeting/banquet facilities
- Open-air bath
- Outdoor furniture
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Public Bath
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Smoke alarms
- Staff adhere to local safety protocols
- Sun terrace
- Sun umbrellas
- Toilet with grab rails
- Walking tours
- Wheelchair accessible
- Wine/champagne
Location
Carretera Palenque Ruinas km 2.9, Palenque, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say9.1850 reviews
+ Beautiful landscaping and pools+ Friendly staff− Issues with food options− Some amenities not functioning
Cleanliness8.5
Service9.5
Location9.7
Room Quality9.5
Amenities9.0
Value for Money9.0
Muy bien algo caro pero buenas instalaciones para estar en familia y poder trabajar
10.0Principalmente el ambiente y su alberca
− Que la señorita me hizo un mal cobro
Guest review
10.0El hotel es muy bonito, muy tranquilo, la comida es muy buena, las instalaciones son muy buenas, las camas son muy cómodas.
Super relajante y comodo
10.0Nos gusto mucho los desayunos, la alberca y el spa
regular, camas pequeñas incomodas
4.0− camas individuales muy pequeñas ... siempre esta en mantinimeiento la seguna piscina y no te dejan usarla
Guest review
10.0Muy bonito y cómodo
Hotels of Earth · questions
- Is Hotel Villa Mercedes Palenque really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Children and extra bed policy
Children ages 1 and older are allowed.
Children from 1 year old to 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
›Pets
Pets are allowed. Charges may be applicable.
›Internet
WiFi is available in the hotel rooms and is free of charge.