Candlewood Suites Anaheim - Resort Area by IHG♡

Very disappointing.

3.0

We actually love the clean laundry room, but only 3 of 6 dryers work, & 2 of the washers weren’t working either. And we actually commend the customer service, always going above & beyond to accommodate your guests, until our last stay.

− Well, we were in a handicap room, & ALL of the other ones we’ve previously stayed in had a recliner, which is perfect, since my disability that’s all I can sleep in, but this last room did NOT have one, or a shower chair, & when we requested one, the front desk told us we’d have to wait until the next morning when Housekeeping arrived, any time before when we needed one the front desk always located one & brought it up to us personally, so when I expressed this to the front desk, they told me that they’re NOT allowed to do that, so I just have to wait. This being the first time that we were disregarded this way, really upset me, we’ve always raved about how accommodating CandleWood Suites have always been, until now, also, it was the smallest room we’ve ever seen there too. So, I spent the entire night in my wheelchair awaiting Housekeeping to arrive & bring us a shower chair, & after they brought it we had less than 40mins before checkout, & when we requested a late one, we were told the max we could get is 30mins, we understand if it was fully booked or something, but being disabled had hoped for maybe an exception, but we also don’t want to change our whole opinion of this place based on one stay either, but considering ALL the factors, I’m really having a hard time. Respectfully, Robyn Doherty & Leon Rogers

Would recommend.

10.0

Great location. Friendly staff.

− Nothing.

Decent Hotel but a catalogue of issues with my stay

5.0

Good location, rooms have kitchenette which is great plus they are spacious.

− I stayed in three different rooms, first room had extremely poor WiFi (4th Floor near lift) which after requesting for a quiet room, the receptionist chose to put me next to a fire exit and lift? I was then moved to the 2nd floor, again requested a quiet room, although I was upgraded, it turns out I was next to the BBQ seating area and pool, great room for families, but not for a business traveller. To top this off, they had an error in their system which meant the credit card I had used for deposit and parking was being charged every day for my room, it held a payment on my card of over $650, the hotel explained it was an error and released the hold, but as we all know this can take up to a week to be returned to the card.... frustrating. Then I had to deal with lets just say, 'an incontinent' dirty guest with a serious hygiene problem opposite who decided to leave adult nappies and soiled towels on the floor outside their room, the smell was disgusting. So I move again, wasting a whole morning moving and trying to resolve these issues, then the room key card didn't work, up and down to reception 3 times, until they finally realised there was an issue with the door entry system, not the card, the room I am in finally is nice and in fairness not of this is directly the hotels staff fault and 'some' where very helpful in trying to resolve the issues. I checked out and had made a separate booking for the extension of my stay, which they said book directly, I did that, only to find on the day of payment for this to be nearly $50 a day more than I had paid through booking. I appreciate this is a long winded review, but as a business traveller who is looking for long term accommodation in Orange California, I was hoping with it being an IHG, there would be no issues, unfortunately it's been challenging from the time I moved in, not what I wanted or needed during my 17 night stay.

A fun place to stay!

10.0

We enjoyed our stay at the Candlewood Suites! Staff was friendly and attentive to our requests. Food for any meal was available for purchase in the lobby - no need to hunt for a grocery store. Disneyland and restaurants also within walking distance. And nightly fireworks outside our window!

Do not recommend staying here

4.0

I would not recommend staying here. Upon arrival, I noticed the room was warm. I turned the thermostat down, but the room would not cool off. Maintenance assured me that it was just a part that needed replaced, but after replacing it, maintenance eventually admitted that the room would not cool off. I requested to move rooms and had to move with my two children (4 month old and 2 year old) at 8:30pm. The room we moved to had working air conditioning, but there was a cockroach in the bathroom and the carpet smelled like pee (perhaps because it is a pet friendly hotel). There was also food crumbs on the carpet from a previous guest. The rooms are also loud. I could hear the upstairs guests moving around at all times, and sirens from the nearby fire station all night. They conducted fire alarm testing from 8am-5pm on one of the days, making napping in the room impossible for the little ones. There was only one working elevator for the entire hotel. I am giving two stars because the staff was friendly, but other than that, this was a terrible experience and stay.