Fariyas Hotel♡

Poor service poor room interior

2.0

I had a disappointing experience at this hotel. We arrived early at 6:35 AM and requested early check-in, even offering to pay extra. The staff informed us the room would be ready in about 1 hour. We agreed and went out for breakfast, returning around 8:50 AM. However, the staff on duty had changed, and we were again told the room was not ready and had to wait another hour. This lack of coordination was inconvenient. The housekeeping trolley was kept in the corridor throughout the day, which made the area feel cluttered. The soundproofing is quite poor — sounds from the corridor, including doors opening and normal conversations, are clearly audible inside the room. The flooring appears old and produces creaking noises, and the bathroom door lock was not in good condition, which may affect comfort and privacy. Additionally, it appeared that different categories of guests were accommodated on separate floors, which felt unusual. Overall, the hotel could improve its coordination, maintenance, and noise management to enhance the guest experience

Total Disappointment

6.0

Except for the location of this hotel, I cannot seem to figure out how in God’s name is it deemed as a 4-star hotel. With only 1 staff at the reception check in didn’t take long and was pleasant. Booked their “Superior Room” for 3 nights and the moment I walked into the room it looked more like a box shaped room which would put some of the OYO rooms to shame. The en-suite bathroom was not at all acceptable. No exhaust, no ventilation unless of course you open the bathroom door while using it! Shower head was leaking from side kind of spraying water all around and had to manage it somehow. The so called “Fariyas Wi-Fi” is just for namesake & will remind you of the dial-up connections we used to have at home. Sometimes it works for a bit then goes down abruptly. Call help desk to complain about it and they automatically assume you are watching movies/videos on your device. I called help desk to complain when I was just trying to open and read an article; their response was hilarious: “Hotel Wi-Fi is not for watching streaming videos”. When I told them I was just trying to read an article, they promised to “re-start” the Wi-Fi but as expected nothing happened & it remained the same. Thank God I had good amount of mobile data to manage. The corridor carpet has a distinct smell & clearly gives an indication that deep cleaning needs to be done. My next day after checking in they probably had some termite issue next door and instead of ensuring other nearby guests are either shifted to another room, they decided to open the termite infested room and spray with heavy odor chemical which had a strong pungent smell throughout the corridor and inside my room. Overall, the stay at the hotel was not pleasant at all and I for one would definitely not recommend anyone I know to stay here.

Amazing

10.0

Superb hotel nice view. Ms Uzma and Ms Varsha were very helpful. Breakfast was very nice and big spread. And very close to colaba street shopping market. Walking distance. Staff was very co ordinate.

Great location

6.0

Stayed here for 3 nights, small room, great staff, plenty of water supplied, best bit was the location to everywhere very handy. Breakfast was chaos though, too many people for such a small area.

Good location but dated hotel and dirty bathrooms

6.0

Having spent a few days at the Fariyas in Lonavla, i had reasonably high expectations particularly as i paid £150/night. The hotel is located in Colaba close enough to shopping and restaurants but not too close to be bothered by the persistent noise. Location score: 5/5. Check-in was a little slow but the reception staff were warm and friendly. Checkin score: 4/5 The room was reasonably sized but very very dated and worn out. The floor was heavily worn, TV very small, shortage of power points. Air conditioning was very quiet and effective. The bed was firm but surprisingly comfortable. Room score: 3/5 Ensuite bathroom was not acceptable. Dated, lacking ventilation, very smelly and desperately in need of a deep clean. The dirt on the tiles/grout was disgusting and way below 4 star standard. Bathroom score: 1/5. Breakfast is served in the first floor restaurant. There is a mix of Indian/Western items in the buffet but they all looked unappetising. Fortunately they also make Omelettes and parathas to order so i had these and they were very good. Breakfast score: 3/5 Overall I was disappointed with the hotel and would not return - too expensive for the quality and cleanliness provided.

Great all rounder great would stay again.

8.0

Positives :- Great location Value for money Great reception welcome Porters excellent Restaurant staff great Food was amazing Happy Hour House keeping brilliant GM changed our suite at short notice Negative :- Booked via make my trip, I had my hotel voucher and confirmation however the hotel did not get their hotel voucher and were pestering me to the point of saying I would not be able to check in . It should not be my responsibility in my view to chase for their voucher and I did not appreciate the threats. Agra suite the noise from the roof either fan or electrics was to loud we could not sleep. I think they had a wedding party in and therefore at breakfast I struggled to get a table to the point I had to sit with some random people . I like going late so if I had known may of gone earlier to avoid issue.