Candlewood Suites Sumter by IHG♡

Guest review

2.0

I liked how clean the pool was, I also enjoyed being able to have all the utensils I need in order to cook, as well as having board games we could use that was really fun.

− Our room smelled like a dirty dog had been living in it, we initially sprayed to try to get rid of the smell, but when we return to our room, it was like 10 times worse. I then went down to the front desk and asked for another room, but they were unfortunately sold out so she came and sprayed some deodorizer. We also had to put some little trees in the vents. The room still had a faint smell of animals she also said that she would send housekeeping up first thing in the morning and no one ever came. I understand it is a pet friendly hotel but why do you guys still have carpet? That is honestly so unsanitary. There was also a dirty towel hanging on the bathroom door and we had just checked in and to put the icing on the cake. We also found dog hair in our icemaker along with crumbs in the pantry of the kitchenette so overall it just seems like our room was not cleaned at all just the beds were made.

Overall excellent Stay

8.0

Location was very convenient, Room was very nice and spacious. Comfortable experience

− N/A

I won't stay again.

1.0

Absolutely nothing.

− We were supposed to have a king suite it was one room with a reclyner. The pool was indoors but not heated and had what felt like straight bleach IN THE WATER.

Guest review

10.0

Pool

− Nothing

Great Experience

10.0

The rooms were large and well organized. The rooms were clean and well lit. The kitchenette was well appointed with all the necessary items needed to cook a basic meal. The hotel had a borrowing cupboard with crockpots, air fryers of various sizes and boardgames.