Valentines Resort & Marina♡

Guest review

4.0

The a/c vents were dirty, received a dirty towel from the initial housekeeping, the room had an overbearing musty scent (possibly from the cloth couch &/ the bed skirt) and the shower was infested with sewer gnats (we keep a wet towel over the drain to keep them out). Extremely disappointed.

Guest review

6.0

4th year, of 5 day stays, 4 months in a row, staying at Valentines Resort and Marina. Location and amenities were a strong 4 star in the beginning. But each year has gotten worse. Room maintenance has deteriorated but worse has been the staff and dining / bar area. Quality and speed of service and food has gotten horrible. Seems to be plenty of wait staff available but little desire to be attentive or diligent in their duties. Meanwhile menu choices have reduced and quality of food preparation has declined. Food / bar quality and service is a huge part of any resorts amenities. This decline can only be laid on management. It is a shame to see this decline as Valentines was a great experience all around. And could be again.

Nice resort in Harbour Island

10.0

Valentines is a very nice resort in Harbour Island. It has a marina and nice restaurant and bar. If you go there ask for Curtis, he is like a super concierge. He will help you find anything you need. He made a big difference on the quality of our stay at Valentines.

For families and boaters

6.0

Hard to review this place since while staying here I learned that each room is individually owned and therefore the quality and upkeep may depend on what room you get. The property itself is lovely, the common areas well maintained. The pool is great for kids and families (not for couples looking for quiet or serene). Our one bedroom townhouse was clean, the master bath is luxurious, bed comfy and overall, the room looks like what you see in the hotel pictures. But, the rugs and upholstery were a bummer and really need to be changed out. It doesn't need a complete overhaul - its needs small upgrades and someone to take a look around and care. The kitchen is very poorly equipped with trashy pots and pans. Our stove was completely nonfunctional. I wouldn't stay here again but I wouldn't not recommend it since at average $750/night it's an "affordable" option if you have kids with you. The housekeeping staff is awesome - so kind and friendly and clearly work so hard - but keep in mind in general this is a self-service marina hotel.

Poor service and no follow-up, what a pity

4.0

For the steep rates we have been charged we were expecting superior service, which is not what we have received: On the first day, room cleaning was incomplete; the kitchen area was left entirely untouched. On the second day, no cleaning was conducted at all. Despite service staff arriving at 4:30 PM and promising to clean the room shortly after, it was never completed. Maintenance Issues: TV cabinet door broken and the terrace mosquito screen detached remained unresolved On our final night, the toilet flushing system failed. Upon inspection, I noticed severe rusting, which rendered the unit almost unusable. All these issues were detailed also in a mail to the manager, after a month my mail is still unanswered, is this the customer focus a top-notch hotel is proud of?

Guest review

10.0

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