Punthill South Yarra Grand♡

Disappointing Experience

3.0

What I did like about the accommodation was the location. It was within easy walking distance of South Yarra Station, making it quick and convenient to get into Melbourne's CBD and explore the surrounding areas. The location was definitely the property's biggest advantage.

− I recently stayed in the one-bedroom apartment and was very disappointed with the overall experience. Something didn't sit right with me from the very beginning. On the day of check-in, I received a call at around 1:30 pm—just 30 minutes before the scheduled check-in time—to say there was a problem with my room and that it had no power. I was then asked to relocate to their parent accommodation in Collingwood. The timing felt suspicious, and it left me wondering why this issue wasn't identified and communicated much earlier. There's a reason people book accommodation in a specific location, and it's not to be relocated somewhere else at the last minute. I obviously didn't agree to the relocation, and no compensation or alternative solution was offered for the inconvenience. The one-bedroom apartment I was eventually given was extremely small and felt cramped. It was also very outdated, looking as though no renovations or upgrades had been done for many years. There were several maintenance issues throughout my stay. The TV didn't work, there was no internet connection, and, most concerning, the heating wasn't working. Staying in Melbourne during July meant cold, windy, and wet winter weather, so having no heating made the apartment very uncomfortable. Housekeeping did their best to help by bringing in old, worn portable heaters, but they were inadequate and did little to warm the apartment. Overall, the accommodation was not worth the price. It is in desperate need of maintenance and modernisation, and basic amenities such as reliable heating, working Wi-Fi, and a functioning TV should be standard. Unfortunately, I would not stay here again or recommend it to others.

Nice, modern apartment in a great location with friendly staff. A little small, but overall comfortable and convenient

9.0

Fantastic location, so many restaurants nearby, close to a small shopping centre, all within walking distance. Being right next to the train station had no impact on our stay as the noise wasn’t a problem as we thought it might be. Place was modern and stylish, staff were very friendly and helpful. Comfortable couch which is a pleasant change from a lot of places, no spare blanket though, so a throw for the couch would have been nice. Very large and comfortable bed.

− Nothing major that we didn’t like, the apartment was smaller than we expected, kitchen was tiny and no bench space so not particularly a usable space, there were a few small weird flaws with the apartment like a random hole in the bathroom wall with some sort of clear Perspex screwed into it, not neatly and seemed to have zero purpose and the top of the small wardrobe was unfinished with exposed framing etc. Wardrobe was very small with no shelves only some small wired basket sets which was a shame because the apartment being so small meant leaving luggage on the floor was not an option as there was no room to walk if we did, so we had to try and jam everything into the small wardrobe. None of these things were a big issue though and we did not let them impact our stay and would stay again.

Great city escape. Great family apartment

9.0

Nice clean apartment. Great for family. Comfy beds. Great view. Staff were great.

− TVs in bedrooms weren’t working. En-suite shower leaking.