Ka Laʻi Waikiki Beach, LXR Hotels & Resorts♡

Excellent Service (Again)

10.0

This is our second stay at Ka La’i LXR Waikiki Beach Hotel. On both stays, we used the hotel as a stopover after spending time at a resort on one of the other islands (this time Maui). On this particular trip, we had a lot of laundry we needed to clean coming off our stay in Maui. My wife booked the Ka La’i room with a Hilton free night certificates, which is limited to standard rooms. Prior to our arrival she communicated with a wonderful front desk representative named Alex and she explained our situation and asked for consideration for a complimentary room upgrade to a suite that includes a washer. Alex graciously agreed to our request and the room was amazing; blessed with amazing views of Waikiki Beach. We are seasoned travelers and we knew that our chances of an upgrade were more likely because it was during a weekday not a weekend; for a short amount of time (just 2 nights) and following a holiday rush (shortly after the 4th of July). Nevertheless, Alex could have simply given us an upgrade room with a view and kept it moving. But instead he saw that the room we requested was available and would not disadvantage the hotel, which understandably must prioritize cash bookings over reward redemptions. Alex’s generosity was reflected in everyone we encountered at the hotel, from the wait staff in the newly opened fine dining restaurant; the staff at downtown concierge desk; the porters and even the cleaning staff which ensured we were fully restocked of all items such detergents and teas/coffees for each day of our stay. We will make this hotel part of our regular planning on any future trips to Hawaii. We know that an upgrade like the one we recently received is never promised nor expected, but the courtesy to even consider it goes a long way in establishing loyalty in customers like my wife and I. We strongly recommend this property on your next stay in Waikiki Beach.

Great resort! Would stay here again!!

10.0

I booked this hotel for a birthday trip and I’m glad I did! The hotel is clean, the staff is very friendly and responsive. And my view was AMAZING! And for those of you who need a fitness center when traveling, the one here definitely served its purpose! There are treadmills, 2 ellipticals, a Peleton bike, dumbbells, and other machines that help you get a full workout (it did for me, at least). They even provide fruit for a post workout snack. The bed and pillows were super comfortable. My room had a kitchenette. There wasn’t an iron, BUT, there was a steamer and it got the job done. I didn’t eat at the restaurant, so I can’t give an opinion on it. They surprised me with a birthday treat! It was such a detailed gesture! The beach is just across the street; shopping and dining are all close by. I have nothing bad to say about this hotel. I had a very pleasant experience! I recommend it and I would stay here again!

Guest review

10.0

The Upgrade

⭐⭐⭐⭐⭐ An Exceptional 25th Anniversary Stay at Ka La‘i Waikīkī Beach, LXR Hotels & Resorts

10.0

My wife and I recently stayed at Ka La‘i Waikīkī Beach, LXR Hotels & Resorts while celebrating our 25th Wedding Anniversary, and our son joined us as we celebrated his 21st birthday. From the moment we arrived, we were welcomed with genuine warmth, hospitality, and aloha spirit. We would like to extend our sincere gratitude to Director Hiroshi, Supervisor Cathy, Front Desk Representative Doug, and the entire Ka La‘i team for making our stay so memorable. Upon arrival, we were pleasantly surprised with a complimentary room upgrade and thoughtful amenities from the resort to help celebrate our special occasions. After our first night, we experienced an unfortunate issue that temporarily affected our stay. However, Director Hiroshi personally stepped in and went above and beyond to make things right. His professionalism, compassion, and commitment to guest satisfaction were truly remarkable. He graciously upgraded us to a stunning Two-Bedroom Ocean View Suite, which was absolutely spectacular. The suite offered every comfort and luxury imaginable, with breathtaking views and more amenities than we could have hoped for. To make our departure day even more enjoyable, Hiroshi also arranged a 6:00 PM late checkout, allowing us to spend the morning at the beach and return to our suite afterward to relax, shower, pack, and prepare comfortably for our flight home. This thoughtful gesture made a tremendous difference and perfectly capped off our stay. The level of care, attention, and hospitality demonstrated by Hiroshi, Cathy, Doug, and the entire staff exemplifies what true luxury hospitality should be. They transformed what could have been a disappointing experience into one of the most memorable hotel stays our family has ever enjoyed. We highly recommend Ka La‘i Waikīkī Beach, LXR Hotels & Resorts to anyone visiting Oahu. Thank you again to everyone who made our anniversary and our son’s birthday so special. We look forward to returning on our next trip to Waikīkī. Mahalo, Ka La‘i team—we’ll definitely be back! 🌺🌴🏖️

Hospitality at its finest

10.0

My experience has been exceptional from start to finish. The front desk, housekeeping, maintenance, valet, concierge, and food & beverage teams have all been incredibly guest-service oriented, professional, and attentive. Everyone consistently created a welcoming atmosphere, making my stay feel peaceful, relaxed, and completely stress-free. Shout out to Nick and JJ for an amazing stay.

Would definitely stay again.

10.0

Hotel was nice and clean. We were very impressed with how friendly and accommodating the staff was.