Canal Court Hotel♡

Assistance dogs

4.0

I attended hotel on 3rd March 2026 with my partner after she received Cancer treatment at Daisy Hill, Hospital. As you can imagine it was a highly distressing appointment and I decided to take her into the hotel for a glass of wine to feel more relaxed. As a result of my partners diagnosis she requires her dog which is a highly trained and legally registered Great Dane who alerts her upto several hours of a potential incident requiring her to be taken home or have urgent access to a bathroom. We were sitting in the lobby and the dog was asleep beside my partner who was holding her paw. Many of your staff were aware of the dog and were amazing however two male members suddenly approached us and startled the dog. My partner asked them to give the dog space and approach gently. Sadly this seemed to be a breakdown in communication whereby they mistook this as the dog was aggressive and protective. My partner unfortunately couldn't explain that the dog is constantly working and if approached by two people she can be confused as she follows a protocol whereby she will sniff and check out anyone in close proximity. She is trained for diabetes and cancer however we were unable to communicate this and were asked to leave. We have visited your hotel many times with the dog and never once had she shown aggression or been disruptive to staff or customers owing to her training. We left the hotel given the fact we were told to call it a day with the dog however it really has added to the distress of receiving bad news at the hospital. Given the attitude of these members of staff it really had been a bitter pill to swallow despite being shown her registration on the assistance dog UK register. I did e mail the hotel regarding the issue and received an e mail from reception acknowledging the email and promising a response from management. This obviously feel on deaf ears and so I'll advise fellow travellers on this platform.

5 Star Team

10.0

Well this hotel and its team are 5 Star from start to finish. Lovely hotel and incredible team from reception to bar. Sorry I can’t remember everyone but Cliona, Majella & Becca were superb. Well done and I’ll be back

Friendly, welcoming staff throughout my stay

10.0

I booked the New Year New You package recently and attended the fantastic live performance by the Highstool Prophets. It was one of the best stays I’ve had in a hotel in a very long time. The staff were absolutely lovely from reception to dining and in the Millers Suite venue. I felt very welcome and really well looked after the whole stay. The dining was fabulous, with lots of options for dinner and I really like the hot breakfast is cooked to order, there is a great fresh continental breakfast too. Parking was easy and I had no issue getting a spot ( it was also free for guests!). The room was spotlessly clean and the bed was extremely comfortable too. I look forward to coming back again soon for another overnight stay ( and some great live music). Thanks ☺️

My wonderful Birthday Dinner and party in The Canal Court Hotel will be cherished for ever by myself & family

10.0

We celebrated my 70th birthday with friends and family in The Canal Court Hotel and it was one of my most memorable and special nights ever. We had a private room but with Paul and his team, it felt like a palace, our room was beautifully decorated specially for us and we were so well treated with service and delicious food we felt like royalty. Been here many, many times for nights out and private functions and all were excellent but tonight tops them all and memories will stay forever for myself and family. I cannot thank enough Louise, the chefs, Paul & all the wonderful staff for my Birthday meal and party. Aileen & Sean

Some staff rude

4.0

Stayed here Saturday to Sunday party of six when we arrived Some of the staff were rude and unfriendly . Went for dinner and had a lovely waiter call Patrick so all hope was not lost some of the waitress were also nice. Did mention this to the waiter Patrick who was really upstanding . Will we be back NO first impressions !! Have been to there sister hotel the carrickdale which we could not fault . So will go back there in the future.

Dad’s anniversary family dinner

10.0

We had a family meal on Sunday 28th December in a private room with 49 guests and from start to finish meal was excellent staff was brilliant and service excellent.