Hotels of Earth

Grand Hyatt Macau

★★★★★ City Of Dreams, Estrade Do Istmo Cotai, Cotai, Cotai, MO

9.2 guest rating· 150 reviews

The five stars

Grand Hyatt Macau holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Full-service spa, Fitness facilities, Terrace and Concierge service.

Guests score it 9.2/10 across 150 reviews.

About this hotel

Escape to the luxurious Grand Hyatt Macau, where unforgettable experiences await in the heart of Cotai.

Indulgent Relaxation

Rejuvenate your senses at our full-service spa, offering massages, body treatments, and facials that will leave you feeling refreshed. Soak in one of our 4 hot tubs, hit the outdoor tennis court, or unwind in the steam room.

Culinary Delights

Savor a variety of flavors with delectable Chinese cuisine at Beijing Kitchen, complemented by 24-hour room service and a coffee shop/café offering tasty snacks.

Seamless Convenience

Stay connected with complimentary Wi-Fi and take advantage of our concierge services. With 86112 square feet of event space and a complimentary casino shuttle, we ensure every detail of your stay is carefully catered to.

Elevate your getaway at Grand Hyatt Macau—book your room today!

Rooms & rates

Pick your dates. Prices are live, not cached.

Grand Suite King

Sleeps 3 · 64 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>1 King Bed</strong></p><p>689-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - internet access in the lounge</p><p><b>Layout</b> - Bedroom, living room, and dining area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Grand Suite King with Club Access

Sleeps 3 · 64 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>1 King Bed</strong></p><p>689-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom, living room, and dining area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

2 Twin Beds with Club Access

Sleeps 3 · 52 m² · 2× Twin bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>2 Twin Beds</strong></p><p>559-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom </p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Grand Executive Fountain View Suite

Sleeps 3 · 72 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>1 King Bed</strong></p><p>775-sq-foot room with water views </p><br/><p><b>Executive Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom, living room, and sitting area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

1 King Bed Deluxe

Sleeps 3 · 52 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>1 King Bed</strong></p><p>560-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - internet access in the lounge</p><p><b>Layout</b> - Bedroom </p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Presidential Suite

Sleeps 3 · 110 m²

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>1184-sq-foot room with water views </p><br/><p><b>Executive Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom, dining area, and sitting area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Kitchen with refrigerator, electric kettle, free tea bags/instant coffee, and dining table</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Computer, laptop workspace, and safe; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Portable shower seat</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Grand Executive Suite

Sleeps 3 · 72 m² · King bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>1 King Bed</strong></p><p>775-sq-foot room with city views </p><br/><p><b>Executive Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom, living room, and sitting area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Grand Suite Twin

Sleeps 3 · 64 m² · 2× Twin bed

  • Air conditioning
  • Bathrobe
  • Private bathroom
  • Baby bath
  • Free tea bags/instant coffee

<p><strong>2 Twin Beds</strong></p><p>689-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - internet access in the lounge</p><p><b>Layout</b> - Bedroom, living room, and dining area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Premier Suite

Sleeps 3 · 110 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>1184-sq-foot room with city views </p><br/><p><b>Club/Executive Level</b> - internet access in the lounge and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Refrigerator, minibar (fees may apply), electric kettle, and 24-hour room service</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Diplomat Suite

Sleeps 3 · 165 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>1776-sq-foot room with water views </p><br/><p><b>Executive Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 1 hour of meeting room use (subject to availability)</p><p><b>Layout</b> - Bedroom, living room, and dining area</p><p><b>Internet</b> - Free WiFi 25+ Mbps and wired internet access</p><p><b>Entertainment</b> - 42-inch LCD TV with cable channels, pay movies, DVD player</p><p><b>Food & Drink</b> - Kitchen with refrigerator, electric kettle, free tea bags/instant coffee, and dining table</p><p><b>Sleep</b> - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead</p><p><b>Practical</b> - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Area rugs in room</p><p><b>Eco-friendly</b> - Energy-saving switches</p><p>Non-Smoking</p>

Amenities

  • Free WiFi
  • Pool sun loungers
  • Pool umbrellas
  • Wheelchair-accessible pool
  • Conference space
  • Full-service spa
  • Fitness facilities
  • Bicycle parking available
  • Self parking (surcharge)
  • Breakfast available (surcharge)
  • Wheelchair-accessible on-site restaurant
  • Snack bar/deli
  • 24-hour front desk
  • Safe-deposit box at front desk
Show all 51 amenities
  • Accessible shuttle
  • Annual carbon offsets
  • Art gallery on site
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Ballroom
  • Banquet hall
  • Casino nearby
  • Children's club (surcharge)
  • Concierge service
  • Couples/private dining
  • Designated smoking area
  • Designer stores on site
  • Double-glazing on all windows
  • Elevator
  • Energy-saving switches
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Front entrance ramp
  • Lifeguard on site
  • Limo or town car service available
  • Locally-sourced food on site (80% or more)
  • Luggage storage
  • Multilingual staff
  • No accessible shuttle
  • Playground on site
  • Proposal/romance packages available
  • Shopping mall on site
  • Shopping on site
  • Steam room
  • Terrace
  • Tours/ticket assistance
  • Water-efficient showers only
  • Wedding services
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible public washroom

Location

© OpenStreetMap contributors

City Of Dreams, Estrade Do Istmo Cotai, Cotai, Cotai, MO

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 11:00 AM

What guests say9.2150 reviews

+ Friendly staff+ Great location− Smoking smell in some areas− Room odor issues
Cleanliness8.4
Service9.8
Location9.4
Room Quality8.8
Amenities9.4
Value for Money8.8

Grand Hyatt Macau - a destination

10.0

As globalists, we’ve been to many Hyatts and we can confidently say that Grand Hyatt Macau is at the top in terms of staff friendliness, attentiveness and helpfulness. Not sure how GHM hire/train/retain their excellent staff but I wish other Hyatts can do the same. We consider Grand Hyatt Macau a destination in itself when considering visiting Macau. The hotel is just a short walk to the Venetian and other Casinos. Our room was clean, well appointed and the hotel/casino surroundings are very well kept. Free shuttles to various locations including Macau Central, the port and airport are available right outside and to the left of the hotel. It’s the staff members who made our stay so wonderful and memorable! Ken from the executive lounge helped us check in and detailed the amenities available to us. We see Ken on multiple occasions during our 3 night stay and he always seem to be on top of things on the floor. The times that we conversed Ken made sure our needs were being met completely. Peggy on the executive floor is just wonderful and attentive. My wife has a bit of a chronic cough and Peggy noticed from across the room and brought her a warm water as we were sitting down. It was exactly what she needed and we were touched. On our second night we met Joseph, a friendly face from last year when we were at Grand Hyatt Macau for the first time. Our interactions with Joseph from last time was a big part of our coming back and taking our son to experience the wonderful staffing and food. Joseph recognized us which made us very happy (imagine the sheer number of guests that comes through). We were not disappointed with our dining experience. At breakfast for the first day we met Chennise who’s friendliness made us feel at home instantly. By the second day Chennise anticipated our needs and helped my son with his repeat request for eggs benedict with smoked salmon, no-pulp fresh squeezed orange juice, and recommended lobster congee to us (which we weren’t aware of and was delicious). Chennise also introduced us to Aris the assistant room service manager. Aris was quite knowledgeable about other Grand Hyatt locations and we gleaned some info from Aris in our short chat after breakfast. Btw, we had requested a corner table because of my wife’s occasional cough and Aris and Chennise said they would reserve it for us on the last day. On the third day we once again met a friendly face (Christine) from last year. No surprise - Christine also remembered us! We had a good time conversing and we’re glad Christine was still with Grand Hyatt Macau. Kudos to Kris as well for helping at the table. So there’s best food to go with the best staff experience. We had to have shrimp wonton noodle every day. The fresh baked pineapple rolls are so worth waiting for and the lobster seafood congee is so yummy. Krispy pork belly in rolls - wow. There’s so many other choices but we love basic dishes done really well! We will be back!

Thanhdang63 · 2026-04-03

Enjoyable Stay with Elderly and Kids

10.0

The hotel is very conveniently located at the Macau strip, with access to the train bringing you to Taipa within 4-5 stops. There is also shuttle to and from the port with some waiting time. The rooms we got based on our package with house of dancing water show were spacious and clean. The pool area and the women's lounge were well maintained and clean. The staff were also very attentive and welcoming.

Huegee · KUALA LUMPUR, WILAYAH PERSEKUTUAN · 2026-04-02

Awesome stay in Macau

10.0

Fantastic hotel, exceptional club lounge, huge rooms, awesome swimming pool with many little hot tubs. Huge amount of breakfast options at Mezza. Convenient location next to City of dreams shops and casino as well as shops in the Londoner and the Venetian.

G1994KZthomasp · 2026-03-23

International travelers - Avoid this hotel at all costs

2.0

This hotel is definitely a hotel to skip for any western/non Chinese speaking guest, starting by the fact that most of the staff doesn’t speak any (basic) English. We experienced this problem in the reception (including assistant front desk that checked us in), in the concierge, in the housekeeping, in the breakfast and in the lounge - so definitely it’s not an isolated case but rather a widespread issue. Several other issues that make it a really poor experience from a cost benefit perspective (as it’s a quite expensive hotel): - room smelling to tobacco when checking in atound 11pm, more than 1h to solve and change to another one that was slightly better but also not great from smelling perspective - they have several free shuttles from the compound of City of dreams but don’t communicate it in advance - tried to speak with whoever is the actual manager of this property that decides on compensation for such an underwhelming experience, but couldn’t never speak with him/her - Mr Leon in the reception told us it needed be through him and we couldn’t speak with his bosses . That he tried hard but they were not willing to give fair compensation for terrible experience

BrunoMiguelPereira19 · 2026-03-20

Impeccable Service!

10.0

Been to quite a few Grand Hyatt in the region but definitely my favorite in terms of service! Special thanks go to Joseph (Korean chap) in the lounge and Aris (Philippino chap) in the breakfast buffet, they both are exceptional and I’m truly impressed.

AChoy · 2026-03-19

Two nights at the Grand Hyatt Macau

10.0

We stayed two nights at the Fountain View Room and the view of the waters of the fountain below was beautiful. Please note that if you book the Dancing Water show with your rooms, you would need to book the nights separately or you would end up with going for the show on both nights. The Show was excellent and should not be missed. The acrobats, the sets and the lighting, with the theatre specially designed and built for this show. We went for the 5pm show so that we would not need to rush through dinner. We finished the evening at Beijing Restaurant, a few steps from the theatre. Highly recommended. Casual relaxed ambience, good service excellent food.

NN1960 · 2026-03-11

Hotels of Earth · questions

Is Grand Hyatt Macau really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

A car is not required for transportation to and from this property.

›Pets

Pets not allowed

›Pets

Service animals not allowed

›Noise policy

Noise-free rooms not guaranteed

›General

Cashless transactions are available

›Sustainability Certifications

EarthCheck

›General

Professional property host/manager