Hotel Pension Bernstein♡

This hotel a deathtrap for babies.

2.0

There are two good points maybe three, the location of the hotel is really good. The breakfast was ok And the size of the room was okay. However... We asked for a cot which we did receive but it was not usable nor was it safe nor should it have ever been put in a room. The sides were ripped, the zip on the front of the flap had broken and there was no way of doing it up. There was a disgusting duvet rolled up as a mattress despite it saying quite clearly in 14 different languages including German that you are not allowed to add a mattress to the cot as it was a suffocation risk. We complained about the cot being broken to which they acknowledged they knew about and suggested we add a load of pillows and push it against the wall. I did suggest it was replaced, Suddenly their English was not very good they had no replacement available, nor did they make any effort to go out and replace it during our stay. We did not use the cot, we did try to repair it using elastic but did not feel safe so we went out and purchased a replacement ourselves. The first morning at breakfast the strap on the high chair was missing, actually looked as though it had perished, this was the middle strap which stops a child slipping through, again they were aware of this and said basically oh well there's nothing we can do about it. This was easy to fix ourselves by using a luggage strap from our bag. Again no attempt was made to replace it. I find it completely unacceptable that they would think it was okay to provide furniture for a 10 month child in such poor condition.

It was okay but nothing special

6.0

The hotel was very basic which included both the accommodation and breakfast. Staff were friendly. Hotel is right next to Augsberger underground station which is very handy to get around. Avoid taxis if possible. 20 euro to drive 4km and then they expect tips as well. It is worth getting the 24 hour underground passes if you are not big walkers. The city is huge so the underground system is very recommended. Overall the hotel was okay and I would look for something different if I was to come back to Berlin.

Guest review

8.0

The bed was too short.

good for quick visit

10.0

excellent for one night stand

Guest review

4.0

Eine sehr einfache, sehr alte Unterkunft. Die Zimmer sind in einem dringend renovierungsbedürftigem Zustand. Die Betten sind so niedrig, dass insbesondere älteren Reisenden Probleme entstehen können. Dazu sind die Matratzen äußerst dünn. Ein großes Manko: viele der Zimmer gehen zu einem kleinen Innenhof, der als Raucherecke des im Haus befindlichen Restaurants genutzt wird. Lüften also nur möglich, wenn man mit dem Geruch kein Problem hat.

Guest review

8.0

Für den Preis auf alle Fälle in Ordnung. Der Empfang könnte etwas freundlicher sein. Das Frühstück ist einfach, aber für uns ausreichend, der Frühstücksraum allerdings sehr klein.