The Eastbury & Spa♡

Not quite the 5 star stay.

8.0

The location is excellent. The character of the building and gardens was lovely. The staff were all very helpful and friendly. They went out of their way to help us. There is plenty of parking to the rear of the hotel.

− It's not really a 5 star experience at this hotel, the absence of air conditioning was really noticeable in the upper rooms with heat trapped and not enough ventilation. We were moved to a ground floor room which was slightly better. The breakfast service was very slow and was very poor on one particular morning.

Very Nice

10.0

Location great. Close to the town. Amazing room. Garden room with outside space. Would definitely recommend.

− Breakfast was good but waited 40minutes + for it to arrive. Maybe a few more staff needed. Also we weren’t offered more tea and coffee whilst waiting. Pastry selection was very limited. Croissants only.

A hotel with a gracious feel and some legacy features but now tired and in need of refurbishment.

6.0

The Georgian ambiance with its gracious appearance and decor. Breakfast was well served and pleasing as was the dining room with its nice garden views and spaciousness. The lounge was comfortable and the garden pleasing.

− Having booked a Garden Room it was disconcerting to find ourselves shown into a Heritage Double Large Suite with an ornate screened bath and windows that opened onto the road. This was changed at my insistence to a Suite with a Garden View but the booking error lies with Booking.com who were not assiduous in securing the actual room paid for. The hotel was 'under-managed' - sprinkler on during daylight hours covering the exact same square meter of garden for two days running whilst birds were clearly distressed in the garden owing to a near empty and extremely dirty water feature. The absence of staff on the premises overnight raises both security and safeguarding questions and the hotel felt 'run down'.

Guest review

8.0

Great hotel with very nice gardens.

− restaurant not open for dinner, no bar and no air conditioning in room.

A few tweaks required

7.0

Nice location, quiet despite being centrally located. Pleasant garden and billiards room. Room spacious and clean, comfortable king bed

− Glimpsed reading ‘breakfast’ when booking.com but only realised it wasn’t included upon arrival. One feels almost like a second class citizen, simply trying to avoid eating animal corpses/mammal milk, when they order a vegan breakfast but are told frostily that they only have a ‘veggie’ breakfast, and that they’ll need to check whether the sausages are vegan friendly. This sort of basic information really should be known by the staff, and would expect so for a ‘luxury’ hotel. No non-animal pastries, which are usually available at high end hotels. Continental selection lacking - drab and sparce. Waited for some time to find out if I were able to have a decent breakfast served. Woken at 1am by a very loud couple walking around and loudly talking upstairs - not the hoteliers fault, but disappointing none the less.

Guest review

1.0

The hotel is completely outdated and a serious rip off. The carpets and fabrics in the bedrooms and common areas smell. The mattress is totally worn. It is outrageous that we spent £245 a night on such a bad hotel. The staff are very friendly which is the only positive.

− I didn’t like anything