Taj Falaknuma Palace

AVOID staying here- bed bug infestation

2.0

Bedbug nightmare Our recent stay at Taj Falaknuma Palace was a major letdown and unfortunately not worth the investment. We encountered multiple bed bugs in the room and provided clear photo proof to management. Instead of addressing the issue professionally, staff dismissed the evidence, arguing that they were merely garden bugs—an unprofessional and frustrating response. Their inspection was done during the day when the bugs were inactive, allowing them to claim nothing was found. Worse still, the infestation ruined our expensive luggage and belongings, forcing us to discard them to protect our home. When we sought accountability, management took zero responsibility and unconvincingly claimed no prior guests had reported similar issues, despite public reviews indicating otherwise. To top it off, their suggested customer service resolution was to come see them the next time we are in Hyderabad to discuss our concerns. As international travelers, the suggestion that we should spend a future trip going back to argue about an issue from months ago is completely impractical and tone-deaf. Given the lack of accountability and poor handling of the situation, we will not be returning and cannot recommend this property to others.

Dinner at taj falaknuma palace

10.0

It was wonderful dinner great food great service .special thanks to Sudhakar, Nasar, Sujal ,Sartjit definitely will comeback

Why We Returned to Taj Falaknuma Palace (Thanks to Mr Abid)

10.0

Returning to Taj Falaknuma Palace for the second time in just a few months was an easy decision, largely because of Mr. Abid. After our previous stay, we had left with mixed feelings due to a housekeeping incident, but before we checked out, he sincerely apologized, assured us it would never happen again, and promised to personally oversee our next visit. He more than kept his word. We returned to celebrate our parents’ wedding anniversary, and thanks to his thoughtful planning and attention to detail, the occasion turned into a truly memorable family celebration. He accommodated our requests, making it possible for our close family members to join us and experience this breathtaking palace, whose hilltop location offers some of the finest views of Hyderabad. Every part of our stay reflected the highest standards, from the immaculate cleanliness of the rooms and public spaces to the peaceful, quiet atmosphere that makes the palace feel like a world of its own, complemented by exceptional amenities and impeccable service. What impressed me even more was his integrity and professionalism. He personally resolved a misunderstanding regarding the in-room minibar charges for soft drinks we had not consumed, ensuring the matter was handled fairly and without inconvenience. Moments like these are what make the experience feel genuinely worthwhile and reinforce the value of staying at a property of this caliber. One of the highlights of our visit was Mr. Abid’s surprise walkthrough of the magnificent Presidential Suite, The Nizam Darbar. Experiencing such an extraordinary space was a privilege and has certainly inspired us to return for a stay there in the future. A heartfelt thank you to Punam ma’am and Mr. Imran, whose warmth and gracious hospitality made us feel truly welcome throughout our stay. This visit reminded us that true luxury is not defined only by the grandeur of a palace, but by the people who make every guest feel genuinely valued. We left with beautiful memories and are already looking forward to returning once again.

Nice

10.0

Good is really nice ..we had a good experience.santosh,nazar,sudhakar

Mr. Sudhakar & Nasar great service, good food

10.0

Mr. Sudhakar & Nasar great service, good food

One should experience

10.0

Good atmosphere, great ambience and with its value