La Quinta by Wyndham Ada♡

Not a happy guest

4.0

Stay away pets, ice machine on 2nd floor didn't work the whole 2 weeks I was there housekeeping was only making up my bed and clean towels. It was paper on floor in room and bathroom floor they just walked right over it.

Good

6.0

Very clean, friendly staff

− Breakfast was cold, no hot water for the oatmeal. No cups for coffee, disappointed

Staff was kind, mostly clean facilities and quiet.

8.0

It was very inviting and was well lit. Felt very safe

Guest review

4.0

The location was nice, beds were comfy, the rooms were set up nicely, water pressure nice, and the manager was great.

− The first room we were given we asked to be switched to a different room due to a strong mildew smell in the room. It was very strong. The staff member at first told us no and that she could provide us with a fan or spray. When we pressed the situation and asked to talk to a manager or get a refund, the staff member seemed rather annoyed that she had to bother the manager and instead gave me a card to the hote to calll. She then told us the card number would only call the front desk phone, when asked how that would be helpful for us to figure out the situation she seemed even more annoyed. She again told us that she could not switch us rooms and since we booked through booking.com a refund was going to be hard to do. When we suggested again that we wanted to talk to a manager the employee then called the manager. The manager was great and had the employee give us a key to a different room to see if the mildew smell was better in that room. I went and smelled the room and it smelled much better. So we told the staff member that we would switch rooms. I apologized for being "a pain in the butt" and she again acted like we were completely ruining her night by asking to be switched to a clean room. She never said anything rude, it was just the lack of professionalism and willingness to solve the problem. When we brought our stuff up to the room, we went to go take showers and noticed the shower was dirty. It had been cocked recently and all the cocking debris was all over the tub still along with what looked like dirt. We decided to clean it up ourselves because the staff member had already mentioned that this was the only other room they had for us. We did notify the front desk, who later called up to see if we wanted her to clean the mess up, but we already had and it wasnt her job to have the room clean. It was the maintenance and the house cleaners job.