Panorama King Room with Garden View
Sleeps 4 · 80 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Four Seasons Hotel Hangzhou at West Lake
★★★★★ 5 Lingyin Road , Hangzhou, CN
9.6 guest rating· 221 reviews
About this hotel
Luxurious Accommodations
Indulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.
Top-Notch Facilities
Enjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.
Culinary Delights
Savor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.
Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.
Rooms & rates
Premier Garden View Room Double
Sleeps 4 · 63 m² · 2× Double bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Garden Terrace Room Double
Sleeps 4 · 73 m² · 2× Double bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Lotus Suite
Sleeps 4 · 120 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Courtyard Room King
Sleeps 10 · 120 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Garden Terrace King Room
Sleeps 4 · 73 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
One-Bedroom Villa with Private Pool
Sleeps 4 · 28 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Courtyard Suite King
Sleeps 3 · 220 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
West Lake Suite
Sleeps 4 · 140 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Royal West Lake Suite
Sleeps 4 · 135 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Adapted bath
Amenities
- WiFi available
- Heated pool
- Indoor pool
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Spa/wellness center services
- Fitness center
- Fitness facilities
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Bar
- Barber/beauty shop
Show all 86 amenities
- Screens / Barriers between staff and guests for safety
- Air conditioning
- 24-hour front desk
- Tour desk
- Business center
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Family rooms
- ATM/cash machine on site
- Babysitting/child services
- Beauty Services
- Bike tours
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Currency exchange
- Cycling
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Express check-in/check-out
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Games room
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hair Salon Services
- Hand sanitizer in guest room and key areas
- Heating
- Hot tub/Jacuzzi
- Ironing service
- Key card access
- Kid meals
- Kids' outdoor play equipment
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Lockers
- Luggage storage
- Massage services
- Meeting/banquet facilities
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shallow end
- Shared stationery like menus, pens are removed
- Smoke alarms
- Soundproof rooms
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Thermometers for guests provided by property
- Tour/class on local culture
Location
5 Lingyin Road , Hangzhou, CN
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say9.6221 reviews
+ Fantastic Staff+ Amazing Facilities+ Beautiful Location− Aged Rooms− Breakfast Quality
Cleanliness8.9
Service10.0
Location9.9
Room Quality8.9
Amenities9.9
Value for Money9.9
Magnifique
10.0Magnifique hôtel, grand domaine au bord du Lac de l’Ouest (accessible à pieds). Grandes chambres, confortables. Tout était parfait !
− Rien !
Great service and beautiful place
10.0Room was kept well and the architecture was beautiful. Service was excellent
First time in Hangzhou with Beautiful experience from the hotel
10.0We had a lovely 4 nights stay at the Four Seasons Hangzhou. The property itself is beautiful, especially the garden, which is peaceful and well maintained. That said, the rooms, pool, and gym feel like they are due for an update. On our first day checking in, there were mosquitoes in the room, and we had to request mosquito repellent, which the staff kindly provided. What truly made the stay enjoyable was the service. The staff were consistently super helpful and kind throughout our visit. The reception team was attentive and supportive whenever we needed assistance. A special mention goes to Sarah at the kids’ club—she was excellent. Our children went to the kids’ club every day and always came back talking about how much they enjoyed their time with her. She really made a difference in our stay. During the daytime, there was also a lovely cultural touch, with a lady playing traditional Chinese music daily. In addition, the hotel offers activities such as Chinese calligraphy and tea ceremony demonstrations, which were very interesting and well presented to guests. Overall, while some facilities could use upgrading, the beautiful surroundings, cultural experiences, and outstanding staff made our stay very memorable.
這個已經不是第一次住，每年都會想來這裡住幾天，離開喧囂的城市
10.0全部都满意，最爱房间陽台，以及園林
− 沒有
Best Four Seadons ever
10.0I stayed here in early June and I have to say this is the greatest Four Seasons Hotel experience I have. I have stayed in multiple Four Seasons Hotel and they have good services, but this hotel has the best services out of all of them. I was stuck in my connection flight due to typhoon but they are very responsive on the Four Seasons app when I contact them. The staff Navy Zhu is absolutely amazing and I’m glad he is often at the front desk. His staff LuLu (I think that’s her name) is extremely knowledgeable about things you need and places you want to go. The breakfast buffet staff Cathy is incredibly friendly and welcoming. The staff are meticulous, and the hotel is about tranquility. You ought to stay here even though the price is much more than the other Four Seasons in the city.
Good to know
The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programing.
The property offers free premium internet access in all guest rooms starting from 1 July 2021.
Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
›Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
›Parking
No parking available.
›Pets
Pets are not allowed.
›Internet
WiFi is available in the hotel rooms and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 17 years old stay for free when using an available extra bed.
Adults stay for CNY 292 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.