Hyatt House Denver Airport♡

AWFUL/No smoking policy NOT enforced

2.0

AVOID this location! Atmosphere was full of employees talking about how much they hated their jobs. The entire 4th floor smelt of weed even though it’s a non smoking hotel. Hotel staff didn’t do anything other than give us a box fan. We had kids with us and no sense of urgency to resolve our issue. Was told it would be forwarded to management but we’ve been here for a week and haven’t heard anything. Formal complaint has been filed. Save your money and stay somewhere else! It wasn’t worth the $2600 we paid.

Good spot for a long layover

10.0

Great spot near the airport if you are long layover, clean and has a pool for the kids and staff was great, specially Jett.

Nice and comfortable

10.0

I stayed here a whole week for business and i found this hotel very comfortable and nice. The room Is full with everything you need, fridge, sink, dishwasher, microwave, stovetop, pots, dishes, etc. The bed Is very comfortable and there are also a swimming pool and a fitness room. People are nice and the help you in anyway you need , expecially Jett but everybody are nice and professional. Last but nit least a free shuttle to/from the airport I surely come back in my next trip in Denver

Great staff

10.0

I had a really nice stay here. The hotel was clean, the room was comfortable everything just felt easy from the time I checked in until I left. The staff was friendly and welcoming, Check-in was quick, the location was convenient, and the complimentary breakfast was the only place that needs some help.Would come back

Bad service experience

2.0

The worst service experience I have ever had in my life. I booked a hotel and a few hours later I had to cancel due to an emergency that happened to my girlfriend. The hotel refused to refund my money. I am going to write a letter to the hotel management and tell them about the bad experience I had. I left a phone number at the reception to speak to a manager but they never called me back.

Moth infested, poorly managed hotel.

2.0

We recently booked this hotel for visit to the Denver area. After getting in late, we were welcomed by a room full of moths. They couldn’t change our room, so we had no choice but to deal with it for the night. The next morning, they were just as bad and appeared to be coming in through the bathroom vents. Once I secured another hotel, we checked out. After multiple calls and emails, the management finally responded with a simple “it’s that time of the year” and even charged me for a full night I didn’t even stay there because I checked out late. They awarded me some Hyatt points but no refund or even any discount for our “buggy” stay. Interestingly enough, our next hotel down the street had no moth issues. Stay clear of this hotel. It is poorly managed.