La Quinta by Wyndham Abilene Mall

Comfortable

8.0

The staff was really attentive. The property is in a good location. The room was clean.

− There were never enough towels. I feel like every time we asked for towels they told us we needed to give them more time. Maybe they need more towels. The bathroom out at the swimming pool needs to be cleaned or checked on more often. Maybe offer towels out at the pool.

Stupid price and floors very dirty

3.0

Poor service. Had a large ceiling leak in the room with no help to stop the leak

1.0

− Very dirty hotel inside and out .

Would not stay here again. Yes it was in a convenient location, but pricing wasn’t MUCH cheaper than others. Pool was op

4.0

The location was convenient.

− The housekeeping staff started their rounds between 8-9am, way before check out time, so you were woke up by accidental knocking on your door and/or noise around you from surrounding rooms being cleaned.

This hotel featured old furniture in disrepair, in rooms that don’t get cleaned and are breeding grounds for black mold.

1.0

The property was in an easy to find location.

− The room was dirty: the floor had not been vacuumed, the bathroom surfaces had not been wiped down, there were crumbs on the bench of the desk and hairs on the chair. The furniture was old and chipped. The worst part of all was that there was black mold on the cooling unit that was blowing into the curtain, which consequently had copious amounts of black mold spores! I asked to be moved to a different room, and the next room was also dirty and the bathroom surfaces had not been cleaned! I wasn’t going to take any chances with black mold spores that weren’t visible. It was an awful hotel with dangerously dirty rooms and we asked for our money back and did not end up staying. I took pictures of all aspects I just named.

Disgusting accommodations at Laquinta

2.0

These accommodations were terrible. We arrived late in the evening on a holiday weekend. Public areas with exception of the front lobby were very dirty. Floors were sticky, visible dirt and debris on baseboards and floors. This was the type of filth that was apparent had not been cleaned for a long period of time. Upon entering our room, we noticed the carpet had not been vacuumed with visible debris throughout. Carpet also seemed to have some kind of black gunk on it that transferred to our bare feet when we walked on it. Tub was rusted and needed replaced. The AC ran all night, but never seemed to cool the room off despite multiple attempts to turn the controls down. Extremely disappointed with this establishment. Worst experience ever at a LaQuinta. I would not recommend staying at this location.