Sinabung Hills Berastagi♡

Guest review

4.0

Good location, good pressure in the showers and large rooms. Well kept grounds.

− It is obviously going through some kind of refurb at the moment, but the whole hotel is tired and dated. The rooms are not clean. Ours had a mold stain on the celing I am guessing from a water leeak above. My friends sibk was cracked. The staff while well meaning, aren't actually that helpful, for example we rang to reception for some help with our WiFi, they said someone would come down and no-one did. There is no wifi in the rooms, just outside (specifically for the cottages). Maybe the refurbished hotel rooms are better but the cottages are not worth the money.

Guest review

6.0

Kamar nya sangst luas, taman nya sangat membahagiakan. Anak2 senang bermain. Kolam renang bersih.💯 Sarapan cukup memuaskan . Banyak pilihan .Terima kash.

− 1. Receptionist : pelayanan Ok ( perlu di tingkat lagi pelayanan nya kepada tamu agar tidak melewati antrian orang yg sudah menunggu). 1jam 30 menit 2. Break fast : sangat bagus. 3. Karyawan di breakfast : harus di tingkatkan sedikit lagi dalam hal pelayanan beberapa karyawan terkait dalam pengutipan piring kotor. 4. Kamar : sangat bagus. 5. Kamar mandi : cukup bagus perlu di perhatikan kamar mandi yg air nya kadang lambat turun dan ada handle keran yg suka lepas. 6. Dan tempat parkir : kalau bisa di buatkan parkir kanopi agar mobil dan motor tidak terjemur panas matahari. 7. Dan fasilitas yg lain semua baik.

Guest review

6.0

Beautiful hotel, nicely located away from the main city in a calm environment.

− Feels that the hotel needs a refresh, rooms where not really good. Restaurant was very expensive for the quality of food and breakfast was average.

Guest review

7.0

− Badkamer was niet schoon en kan een upgrade gebruiken.

Such a shame

2.0

This was by far the worst of the five hotels we stayed in on our recent trip to Sumatra despite being more expensive than most. What was so bad? Well it was the gap between what the hotel promised and what it delivered. Some nuance is important here, the hotel was undergoing refurbishment to a large number of rooms that means that the owners recognise the need to update, but the hotel was really tired and unforgivably dirty. Our walk to the room was right through where the work was being carried out and had building materials and mattresses stacked in the corridor. We asked to change our room as the first one was just sad which the reception staff did without extra charge. The new room looked like it was three quarters of the way through the upgrade and the bathroom was still dusty but it was a better room, so thank you to them for that. Further nuance, we don’t like big resort hotels generally, so when I say my heart sank when we went to lunch and there was a noisy band playing, maybe that says more about my tastes and shouldn’t be held against the hotel, but add in disinterested and slow service and mistakes with the food order and we had a second negative. The views from the terrace across the swimming pool were lovely though and when the rooms and hopefully the common areas are updated it could be great. It will need better staff training though to match any physical improvements in my view. One further point, the hotel serves beer but no other alcohol, so no gin and tonic or glass of wine either the meal. Overall a horrible experience in comparison to all the other hotels we stayed in.

This is a 4 star hotel where I expected alot. There are still many things to improve. Overall it was okay

5.0

The room was huge with verandah which is great Breakfast also decent and delicious View was amazing with pools and the weather was nice

− Hair dryer with cold air No water heater even during the stated period of time Only one plug is usable where me and my friend had to share