Snowy Gums♡

Guest review

6.0

Tv,s in whole complex were all not working due to antenna out for some weeks. Broken toilet seat. Broken door on ensuite. Terrible pillows. Rattling external door outside room which had to be jammed shut until finally fixed late in week due to being a fire exit. Overwhelming musty smell in reception and main hall which permeated into rooms. Reception only manned when large groups checking in. Staff friendly but seem to be their for good time only. Poor breakfast choices that improved when school groups came in. Only on one occasion was juice available. Coffee machine broken. Continually had to ask for plates cups utensils. Overall very run down hotel in need of maintenance and people who care. Shame because stayed here 10 years ago and was so much better with great evening meals and a true breakfast offering, staff who cared and better maintenance.

Guest review

8.0

Great position to walk to snow, ski lifts, hire equipment and Smigins centre and pub. Staff were friendly.

Family trip 6 people

10.0

Walking distance to the lift , restaurant and rental store , the hotel accommodate many students but it wasn’t a problem to sleep . All perfect if i go back for sure i would stay in the same hotel . Staff are very friendly and helpful .

Guest review

10.0

Staff is friendly and helpful. Excellent location of the property. Very clean. Highly recommended. Price is little high but worth paying for this property.

Guest review

10.0

The people are their biggest asset. Our car (AWD) was stuck in the car park due to overnight snow. The team members helped us out getting shovels, removing the snow in the path to the road and got our car out. They didn't need to do, they wanted to help. Thanks a lot team Snowy Gums

Guest review

4.0

Great location but an otherwise run down property with cold corridors and bedrooms. Our bedroom was uncomfortably cold, small radiators were on all day but the huge drafty windows and gaps under the doors were enough to make for an uncomfortable nights sleep. The deafening noise from the wind on the huge old windows was occasionally drowned out by noisy neighbours through paper thin walls. Arriving at night there is poor signage and lighting which reflects the obvious lack of effort/investment over recent years. On snow accommodation isn’t cheap so you’d think a small amount of investment would be worthwhile to modernise and upgrade facilities over time. Staff were helpful, breakfast was ok, but the property itself is 20 years overdue for a renovation to make for a comfortable stay.