Aloft by Marriott Tulsa♡

OK but bad Billing and Worse Customer Service

4.0

Room was great. Bathroom was fine. The vibe was fun and funky, with low volume house music pumping 24/7 in the lobby. The base price would seem to make this a very good value, but...

− If breakfast was included or even offered, we never saw it. What seemed to be the breakfast nook adjacent to reception only offered a selection of sodas and candy. We met with family for after dinner drinks one night. Every cocktail or glass of wine cost about $15 + sales tax + liquor tax, plus we added a tip. End result was cocktails averaged over $25 per glass, which I'd expect in San Francisco, but certainly not in Tulsa. Location is tucked away behind a mall and some warehouses, so while seemingly convenient, it has zero neighborhood appeal, and you need to drive to wherever you want to go. Our final invoice was a bit of a mess, since I was paying for two rooms, but only got one invoice. They billed our card six times with some random amounts which were hard to follow. Since we checked out early, trying to clear up the charges over the phone after the fact was a burden, and did not end with a satisfactory result. Hotel staff can't address billing, and Marriott corporate is a total mess, and was unable to resolve my concerns. One week later, and the hotel manager still has not returned my call. Very dissapointing.

Top!

9.0

Locatie, kamer en pooltafel

− Het zwembad was niet in gebruik. Best jammer met de warme dagen

Pleasant when I went to other places around Oklahoma.

6.0

There was no Breakfast Served. I liked the location close to the interstate, restaurants and shopping centers, etc

− Our safe provided in the room, we could not get it to open and we followed the instructions. None of the staff knew how to operate or open the Safe! The Staff were always in the other room behind the two way window instead of at the front desk.

This was a total scam

1.0