Homewood Suites by Hilton Cedar Rapids-North♡

Stay elsewhere not for families and poor management and policies

2.0

Our plans had changed. We called ahead and asked to push our arrival date back one day. They refused it was purchased with point. They basically told us to check in the day before and then call the front desk and let them know that we had checked in and would not allow us to cancel the first night. She said they were over sold by 7 so she would prefer to give me terrible service and not have a room for someone else that was coming that night. Terrible policy I have made these kinds of changes reservations at many Hilton hotels for the years. I am a diamond member as well. To add insult in injury the person I talk to who was trying to be helpful ended up canceling our last night without my permission after I hung up with her. It was a free 5th night so they could resell it. Then once I called her, she reinstated the night I was sent to Bill for over $200. This was just the beginning, upon arrival we noticed how dirty and worn the room was. Our drawers were broken and had a dried white slime on the front of them will attach pictures. It was gross Overall the room was not very clean. You could see scum along the baseboards in the bathroom, the shampoo dispensers were broken on the floor in the tub and more. I would say the bed was comfortable. We were here for a baseball tournament like many other others. They did not serve food appropriate to kids in the breakfast area. After all, this is a suite hotel designed for families and hosting baseball tournaments. The first day they had chicken sausage that just frankly, my son looked disgusting. No bacon, no waffle iron and very few bread products. When we were there, there was no yogurt and only apples and oranges for fruit. The eggs were quite slimy and not very good but this seems to be almost everywhere these days. On the next day, everything was pretty much the same except for instead of the Gross looking chicken sausage we had non-meat chorizo. I think of Homewood suites as a family hotel. Why would you be serving this when kids are there at baseball tournaments? And not offering another option. On the last day we were there. There was bacon when I opened the tray. There were four pieces. I let my son have it. There was one bagel, one piece of white bread and no muffins and still no fruit. As I was toasting that one bagel for my son I heard one of the workers say to the other that we went through a lot of bacon that day. And then who I think the manager was said, do not ever put bacon out again on the weekends. This will tell you a little bit about how this hotel feels about having things to please their clientele. Terrible experience, terrible management, terrible policies, dirty, and worn room, and inappropriate breakfast. All this hotel is interested in taking your money and at weekend rates of $450 a night stay elsewhere.

Need to call ahead and verify if room will be clean. :(

3.0

Location was great. Breakfast was good but the food wasn't stocked. We had to wait for new food to be put out. But there were only 2 workers and a lot of guests. My husband was put off by loud rap music blaring from kitchen.

− Our room was not clean. Food in the refrigerator, floor not vacuumed (there were pills on the floor of the bedroom) and the beds were made but we didn't feel that they had new sheets. So I got a vacuum from front desk and vacuumed it myself. We remade beds and threw out the food in the fridge. Not what I wanted to do after driving 5 hours. Front desk offered to put us in 2 rooms but my kids met us here from other states and we wanted to be together - so we decided to clean it and stay where we selected originally. Front desk took off $100 - but seriously was shocked it wasn't at least 50% off. It was a lot of money to stay there for my family and it was gross.

Guest review

1.0

Nothing

− The pool was to cold to swim in. The food was horrible. Complained to staff and they didn't care.

Second night was good.

8.0

Location

− First night kids running and jumping on second floor above us.