Acacia Resort♡

Beware the broken pavement! Overall a bad experience

6.0

Booked twin beds with EasyJet but when arrived 1am was told by very unhelpful and condescending boy on reception there weren’t any twins and argued that I didn’t book a twin until I showed him my booking. Had to accept a double bed and the next morning they made up the sofa bed which was very uncomfortable as it had a big gully down the middle. No offer of compensation at all. Beware the broken pavement outside the hotel and no street lights! twisted my ankle and fell. so painful spend next day in bed and limped around the rest of the week, forced to eat in the overpriced restaurant and bar. Hotel reception staff disinterested and said the pavement and lighting was nothing to do with them. Turns out I had a fracture. Nice enough hotel, very clean and friendly maid service, but is very secluded meaning you have to get a taxi or shuttle bus everywhere. The bus is independent of the hotel and there’s a charge. The beach looks bad and there were weeds growing in between the sun beds there. The pool is the best attraction with lots of palm trees. Bar staff are lovely and very kind but the restaurant staff appear stressed and run off their feet. There weren’t enough meat dishes on the buffet and very small amount that went too quickly. The fish was over cooked and dry but plenty choice of fruit, salads and cakes. Breakfast was good.

Guest review

2.0

Poor choice by us booked 14days left after 6 days .. beach like a builders yard .. only one Resturant for dinner buffet average quality and limited choice poor wine selection staff don’t want be there .. no restaurants near hotel all 30+ mins away and poor quality.. nice pool .. bar ran like a 1980’s place poor choice of wine no draught beer limited bottles.. breakfast same everyday limited fresh fruit mainly tinned stuff couldn’t stay in this time warp .foe 14 days . room supposed to be garden view mainly a bunch of pebbles and a row of scruffy trees … we had to leave

Honest, positive experience following some skeptical reviews!

10.0

Me and my partner have just had a weeks stay at this resort and from reading the reviews I was skeptical but I can honestly say it’s one of the best places we have stayed. The resort itself is absolutely stunning. The pool area is perfect for lounging around, also offering activities such as water gym at a couple of points through the day. The evening also offers entertainment at the pool bar, doing quizzes for all nationalities and live music. We came towards the end of the season and these activities were still offered, as well as air con still being on in the rooms despite what is stated on the information. The staff are attentive and friendly, some of whom you can tell really love their job. There is an onsite mini mart where you can purchase items such as cigarettes, suncream, beach wear and bags. We were all inclusive and originally found lunch a little confusing due to it being a sit down meal type, with menus and prices requiring us to ask reception to re-explain the rules around this. Breakfast and Dinner are buffet style as you’d expect at an all inclusive resort. On the contrary of what others have said, we found the food to be lovely and varied each day, with healthy salad and veg available as well as pizzas, pastas and meats. If you are ordering drinks during meals, these will cost (other than water) but drinks at the bars are free when using the all inclusive menu. When ordering anything at any part of the hotel, you will be asked your room number but asked to sign the receipt if anything has to be paid for, to be paid for at the end of the stay. We were given an extra card for the bills to be added to but we didn’t use this or were asked for this at any point and still don’t really understand the use of this. The resort is however very isolated and it is a long journey to any excursions and a long journey too and from the airport (approx 2.5 hours). We did 2 days of excursions which were 7am pick ups and 7pm drop offs so be prepared for long days of travelling on coaches but worth it if you’re here for exploring and relaxing. All in all it has been a beautiful stay and haven’t encountered any off putting experiences whilst here and definitely would stay here again. We don’t normally leave reviews when we stay anywhere but from reading some of them before coming, thought we would leave an honest, positive review.

Beautiful hotel and grounds

8.0

Positives - hotel, grounds, staff, pool, pool entertainment, excursion planning, booking car, beach is nearby ( wear beach shoes as it’s pebbly), free to use sun loungers at beach and poolside, rooms are spotless, brought kettle to our room at our request, good free WiFi, poolside is spotless, good storage for luggage if leaving after check out Negatives- isolated so you need to hire a car to get anywhere, no shops nearby so you can’t buy extra drinks or snacks, the food - limited in variety and choice, often only warm, drinks are expensive if you’re on half-board, you have to purchase water at dinner, no tea / coffee facilities in the room, you need to ask for a kettle, water should be freely available at all locations in hotel/poolside,

Guest review

8.0

Beautiful grounds and pool. Beach disappointing, but quiet. Music every evening went on too late, near hotel rooms. Breakfast and dinner buffets excellent, but very difficult to get to anywhere else to dine as shuttle returned to hotel at 6pm. Hire car would be useful, but not essential as there are trains and taxis available.

Lovely holiday

10.0

Just returned from a a lovely stay at this hotel, the grounds and pool area are beautiful. The pool is large with plenty of sun beds. The spa is amazing with great views from the terrace which has a fabulous pool. I have noticed one or two reviewers complaining about unfriendly staff but I must say every member of staff we had any contact with were all extremely friendly and helpful, especially the waitresses in the bar who after a couple of evenings remembered our drinks before we placed our order. The location is very remote with no shops or bars within walking distance however there is a shuttle bus daily to Cefalu which costs €10 return.