Ashoka Tree Resort at Tanggayuda, Ubud♡

Never again

1.0

The staff were really helpful. Big rooms

− The facilities were not clean, mold on the chairs and toilets weren't cleaned properly. Felt filthy. Need some work on that.

Overall was good value for what we paid. Staff are just fantastic.

5.0

Lovely staff, nice setting.

− Not the cleanest rooms. Several issues with our original rooms but we were able to upgrade to nicer rooms. Food wasn't the best. The deluxe and superior rooms were not very good.

Guest review

4.0

Location

− No wifi Hot water comes only for sometime

Disappointing Stay at The Ashoka Tree Hotel – Not Recommended for Guests Seeking Comfort

2.0

I had booked seven Junior suites at The Ashoka Tree Hotel in Bali for my clients, expecting a smooth and pleasant stay. Unfortunately, the experience turned out to be a major letdown on multiple fronts. Every room had issues —in spite of it been marketed as a four-star property; from basic maintenance problems to missing amenities — and what was most disappointing was the staff’s complete lack of interest in resolving them. There was no sense of hospitality or accountability. When we asked for basic necessities like hand towels, a hairdryer, or an iron, the response was either a curt “we don’t provide that” or vague excuses. For instance, when we requested an iron, we were told someone else had taken it and it might be available the next day. The next day, there was no follow-up, and frankly, the attitude discouraged us from asking again. Even during dinner, the service was indifferent. We had to repeatedly ask for plates and glasses — something that should be offered proactively when guests are ordering multiple dishes to share. The hesitation and lack of warmth from the staff made the entire experience feel unwelcoming. As a travel consultant, I felt terrible that my guests had to go through this. I had chosen this property with the hope of offering them a comfortable and enjoyable stay, but instead, it became a source of stress and embarrassment. The overall vibe of the hotel was far from what one expects in a hospitality setting, especially in a destination like Bali known for its warmth and service. I sincerely hope the management takes this feedback seriously and makes significant improvements — both in terms of facilities and staff training — so that future guests don’t have to face the same disappointment. Overall it doesnt even qualify to be a two star category hotel from the experience of our guests.