Four Seasons Hotel Denver

Guest review

10.0

We were traveling with our two young daughters and when we arrived, both received very nice gifts from the hotel and there were many surprises in the room for the girls to play with (including a tent with games and books inside). Biggest smile my daughter had all holiday was when we opened the door to the room :). Thanks for making our trip extra special.

Amazing staff service!!! Lovely hotel.

10.0

Beautiful hotel. Great location. Amazing staff.

− Didn’t love the beds or pillows. All too soft. Even my 18 year old daughter felt the same . The bathtub was downright dangerous. Shower was tiny and not enjoyable.

Luxury Pricing Without Luxury Service

4.0

We recently stayed at Four Seasons Denver for three nights to celebrate a birthday and wedding anniversary. While our stay was not terrible, it also wasn't remotely worth the premium price. Quite honestly, the experience felt much closer to an InterContinental or other upscale chain hotel than a property carrying the Four Seasons name. Throughout the weekend, we encountered repeated service inconsistencies. Saturday breakfast arrived with cold eggs and sausage that had to be sent back. Sunday breakfast involved long waits, inexperienced staff, and inconsistent policies about what was included with the menu from one day to the next. Luxury hotels are built on consistency, and that was simply lacking. The pool experience was even more disappointing. We waited for pool chairs while staff cleaned them, only to be told that several empty loungers were being reserved for Four Seasons (HOA?) board members. Hearing that board members were given priority over paying guests left a very poor impression. A supervisor later apologized and explained they were short-staffed while also accommodating large numbers of non-hotel guests using the restaurant and pool. If staffing is already stretched, outside guests should not come at the expense of hotel guests. To make matters worse, the pool bar closed at 5:00 PM despite the pool remaining busy, and the atmosphere quickly became chaotic as children took over the pool with little intervention from staff. To their credit, housekeeping and evening turndown service were exceptional. The hotel also recognized my birthday and anniversary with champagne, cake, engraved Four Seasons pens, and thoughtful follow-up from the Guest Experience team and pool manager. Those gestures were genuinely appreciated and reflected well on the individuals who cared enough to make things right. The problem is that isolated acts of excellent hospitality cannot overcome an overall experience that consistently fell short of the Four Seasons standard. During a recent stay at Shangri-La Istanbul, we were greeted by name every morning at breakfast. At Four Seasons Denver, the same employee asked for our room number each morning of our stay. It seems like a small detail, but luxury hospitality is defined by those details. At two to three times the cost of many excellent luxury hotels—including brands like InterContinental—I expected a noticeably elevated experience. I simply didn't receive one. Four Seasons Denver is a good hotel, but "good" isn't enough when you're paying Four Seasons prices. Based on this stay, I would have a difficult time recommending it over other luxury brands that offer a comparable—or even better—experience for significantly less money.

Waiting for pool area

4.0

The check-in experience was excellent, and the staff at the front desk were welcoming and professional. However, if your intention is to actually enjoy the pool and resort amenities during your stay, you may be very disappointed. Access to the pool area required being placed on a waiting list, with multiple guests waiting ahead of us while others continued to arrive hoping to enjoy the facilities included with their stay. For a property at the Four Seasons level and the premium nightly rates guests pay, this experience is difficult to understand. Following the recent expansion, I would have expected the resort to have adequately planned for guest demand and ensured sufficient capacity for its amenities. Guests should not have to spend part of their vacation waiting for access to the pool. While the accommodations and check-in experience were excellent, the lack of availability and assistance regarding the pool significantly impacted the overall experience and did not meet the expectations associated with the Four Seasons brand. Denver, Colorado

Great

10.0

Pool is so cute! Service was great! Hotel and room were clean and beautiful!