Deluxe Twin Room
Sleeps 2 · 27 m² · 2× Twin bed
- Desk
- Air conditioning
- Private bathroom
- Shower
- Safety deposit box
Java Paragon Hotel & Residences
★★★★ Jl. Mayjend Sungkono 101-103, Surabaya, ID
8.6 guest rating· 260 reviews
About this hotel
Luxurious Accommodation
Java Paragon Hotel & Residence, a 4-star property, offers well-equipped guest rooms with modern amenities like minibar, hairdryer, and flat-screen TV. Enjoy 24-hour in-room dining for ultimate convenience.
Leisure and Recreation
Stay active at the hotel's fitness centre, swimming pool, and tennis court. Unwind at The Lounge with cocktails or savor a blend of Western and Asian cuisine at The Café Restaurant. For a fine dining experience, head to Citilites Skyclub and Bistro on the rooftop terrace.
Convenient Location
Located near the airport and central business district, Java Paragon is also close to schools, golf courses, and shopping centers. Don't forget to utilize the free shuttle service to Ciputra World Shopping Mall.
Book now for an unforgettable stay at Java Paragon Hotel & Residence.
Rooms & rates
Executive Floor Deluxe King Room
Sleeps 2 · 29 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Executive Floor Deluxe Twin Room
Sleeps 2 · 29 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Executive Suite
Sleeps 2 · 50 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Executive Floor Superior Room
Sleeps 2 · 22 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Deluxe King Premier
Sleeps 2 · 26 m² · Queen bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Deluxe Twin Premier
Sleeps 2 · 27 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Two-Bedroom Apartment
Sleeps 4 · 142 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Additional bathroom
- Kitchenette
Three-Bedroom Apartment
Sleeps 6 · 167 m² · Sofa bed
- Desk
- Air conditioning
- Private bathroom
- Additional bathroom
- Kitchenette
Superior King Premier
Sleeps 2 · 22 m² · Queen bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Minibar
Amenities
- Free WiFi
- Outdoor pool
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Sauna
- Fitness classes
- Fitness facilities
- Free Parking
- Accessible parking
- Valet parking
- Breakfast takeaway containers
- Restaurant
- Bar
Show all 74 amenities
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- 24-hour front desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Airport drop off
- Airport pick up
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Express check-in/check-out
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Ironing service
- Kid meals
- Kid-friendly buffet
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Massage services
- Meeting/banquet facilities
- Personal trainer
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shuttle service (additional charge)
- Smoke alarms
- Soundproof rooms
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Thermometers for guests provided by property
- Wine/champagne
Location
Jl. Mayjend Sungkono 101-103, Surabaya, ID
- Check-in
- from 02:00 PM to 11:30 PM
- Check-out
- until 12:30 PM
What guests say8.6260 reviews
+ Friendly staff+ Good location+ Value for money+ Swimming pool− Cleanliness issues− Poor food quality− Room condition needs improvement
Cleanliness8.1
Service9.6
Location9.1
Room Quality8.1
Amenities8.6
Value for Money9.6
Guest review
8.0Easy to go around
FO staff need hospitality training
4.0Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won't name here, as I already filed a complaint directly to the hotel staff) wasn't polite or friendly at all. When I checked in with the male FO, I was asking about the 'nobar' event & this female FO beside him just blurted out "with purchase" while still doing her thing. She just said it out loud for me to hear but didn't even bother to look at me, or even say hi & explain it directly. But I was still fine with that. Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key. She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners. Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not. Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you
Guest review
8.0− 部屋の冷蔵庫が使えなかった
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Pets
Pets are not allowed.
›Internet
WiFi is available in the hotel rooms and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for Rp 370,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.