Hotel Niwa Tokyo♡

Guest review

9.0

Hotel en un barrio tranquilo de Tokio, ideal para desconectar después de un día de turismo ajetreado. La estación de Suidobashi está muy cerca a pie, y desde ahí te mueves a donde quieres. El desayuno muy bueno.

Guest review

10.0

Hotel Niwa Tokyo Nuestra estancia en este hotel fue inolvidable, ya que celebrábamos nuestra luna de miel. Todo fue de 10 de principio a fin: el personal fue atento, amable y muy profesional, cuidando cada detalle para hacer nuestra experiencia aún más especial. La habitación era espectacular, impecablemente limpia, con una cama comodísima y una tranquilidad absoluta. Las instalaciones del hotel son magníficas, los amenities excelentes y el precioso jardín que rodea al hotel aporta un encanto único. Sin duda, un lugar perfecto para una ocasión tan especial. Nos llevamos un recuerdo maravilloso y volveríamos sin dudarlo.

Bien

7.0

Un accueil très sympathique et un hôtel bien décoré. La salle de relaxation et de sport est très agréable.

Guest review

6.0

Zen garden pretty

− Expensive for what you get

Incompetent & Condescending Receptionists, Poor Hygiene

5.0

The view, the facilities, the interior design, room coffee & tea was nice.

− Receptionists were condescending, making an effort to intentionally not help, with facial expressions that read as contempt for guests. It doesn't look like a cultural difference, it looks like genuine arrogance, as if landing a job at this hotel was some hard-won career achievement that puts them above the guests they're hired to help. They respond to FAQ questions with visible rejection, as if a helpful, or even just diplomatic, answer from the hotel's own front-of-house staff is a foreign concept. After a long walk from the station, in the heat, carrying a bag and steering large luggage on a slope, I asked if help getting it to the room was possible. Instead of something like "Sorry, we don't offer that, but the lifts make it easy," she responded with open disgust: "You can take it with the lift to your room yourself." Maybe she assumed I expected her to personally carry it? It's not unusual for a hotel this large and expensive to have staff who handle that. Rather than handling this intelligently, she masked her lack of skill by talking down to me as if I was being unreasonable. The bathroom had disgusting pink mold in multiple places, worse than the photo shows, and not rust, but bacteria from poor hygiene. The sink was dirty, coated in an oily film that showed no sign of ever being scrubbed. Quilts were equally disgusting, the cotton filling had separated into loose, floating chunks inside the fabric, felt disgusting to sleep under. I asked if the beds could be separated. Staff said to wait until cleaning staff came tomorrow to move them, when I asked if I could just do it myself, they still insisted it was impossible and I had to wait. Once in the room, the beds had wheels and moved easily. The carpet had stains & unvacuumed. Completely incompetent, both in communication and in basic problem-solving.

Gutes Hotel mit sehr guter Lage.

8.0

Gute Lage, in der Nähe der U-Bahn. Viele Einkaufsmöglichkeiten in der Nähe. Schöne Aufenthaltsbereiche und gute Ausstattung zum waschen und bügeln.

− Wir hatten ein Zimmer mit zwei Betten gebucht, mussten jedoch immer entweder über das Nachbarbett ins Bett an der Wand oder übers Fußende. Kaum Möglichkeiten etwas zu verstauen.