Port Hotel

Great location and stylish, friendly hotel

8.0

Very stylish and lovely location on seafront

− No lift and we were on top floor, not too much of a problem as only stayed one night

Wonderful stay with fantastic seaview

10.0

This hotel exceeded our expectations in every way. The staff were exceptionally friendly and made us feel welcome from the moment we arrived. Our room had a fantastic sea-front view, which made the stay even more special. Everything was spotlessly clean, and the modern designer bathroom was both stylish and well-appointed. The hotel also provided a parking permit for on-street parking, which was a real convenience. Despite its great location, the room was impressively soundproof, ensuring a peaceful and relaxing night's sleep. A wonderful hotel with excellent service, great facilities, and an outstanding location. We wouldn't hesitate to stay here again and highly recommend it to anyone visiting the area.

− One improvement as with all similar hotels without an elevator is to provide a Stair Climber Sack Truck, so it is easier to bring the suitcases up the staircases. They are available at the usual superstores and hardware stores. Customers can use the equipment at their own risk. Note! The team member on reception did kindly offer to take my suitcase up to the third floor but I declined, I felt I should do it and didn't want to injure them for my heavy packing!

clean, comfortable and perfect location!

7.0

Great room, comfy bed, extremely clean. Excellent location. Gorgeous aesthetic.

− Huge credit to the single member of staff on duty, i didnt catch his name but he did a great job at managing the bar, the outside area and the check in. Unfortunately, through no fault of his own, this did mean we waited 10-15 mins to be checked in without a queue in front of us. I want to reiterate the member of staff on duty did an excellent job at making cocktails, serving outside area and then eventually checking us in but a note to the hotel staff would be great to have an additional member on FOH to feel welcome on arrival.

Enjoyable apart from the stairs

9.0

Very pleasant and helpful staff,clean and modern,the breakfast was really good ,great location

− The climb to the room ,plus being at the top floor the heat didn’t help as no air con only a little table fan ,They could get a ceiling fan as this may help if the cost of air con is to much ,this would half compensate for the climb to the summit

Guest review

6.0

un petit déjeuner n'a pu être pris sur place car le cuistot était malade le deuxième jour c'était satisfaisant

− absence de parking, il est très difficile de trouver une place dans les environs

Hot, tiring and stressful. But at least the shower and breakfast was good.

6.0

Location opposite the beach was great. Some of the staff were friendly and helpful. Breakfast exceeded expectations. Some nice design touches in the hotel and rooms. Nice powerful shower.

− No car park and no available street parking. After a long drive, we spent 20 minutes driving around Eastbourne in our van, trying to find a space. We phoned the hotel for help, but receptionist didn't offer any useful tips. On our fifth lap of the town we realised there was a 30 minute loading bay outside a couple of the hotels along the front, so we used one of them. Then once we had checked in, I had to go looking for another parking space, until I eventually found one about 1km away. Most of the staff were great but the receptionist was not particularly warm or helpful. All rooms require you to go up a very steep narrow staircase, with no lift or floor numbers. After a long journey and a nightmare parking, we struggled to the upper floors with our bags and a bike in the hot stairwell, trying to locate our rooms. Sweat was pouring off us. The rooms are small and they have no air conditioning. The rooms were incredibly hot on a warm day. Cheap fans were provided, but they didn't make much difference. We did not sleep well - one of our two rooms was literally the hottest room I've ever (not) slept in.