★★★★ Kornhausstrasse 3, Bern, CH
9 guest rating· 4198 reviews
Exceptional View and Convenient Location
Swissôtel Kursaal Bern offers an exceptional view of the medieval Old Town and the majestic Alps, making it a picturesque retreat in the city centre.
Dining Excellence
Indulge in a culinary journey at the diverse dining options within the hotel. From Asian gourmet delights at Restaurant Yù to Mediterranean cuisine at Giardino Restaurant & Bar, your taste buds are in for a treat.
Fitness and Convenience
Stay active at the 24-hour fitness centre or explore the city effortlessly with free public transport for guests. With renovated rooms exuding a natural ambiance, Swissôtel Kursaal Bern ensures a sustainable and luxurious stay.
Book now to experience the perfect blend of comfort and sophistication at Swissôtel Kursaal Bern!
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Sleeps 3 · 24 m² · Twin bed
This south-facing room has a balcony with views of the hotel garden. It has a contemporary design with wooden decor.
Sleeps 3 · 26 m² · Extra-large double bed (Super-king size)
Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit offers 1 bed.
Sleeps 2 · 54 m² · Extra-large double bed (Super-king size)
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Sleeps 2 · 26 m² · Extra-large double bed (Super-king size)
The spacious double room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Sleeps 3 · 24 m² · Double bed
This air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Sleeps 2 · 21 m² · Queen bed
This room has a contemporary design with wooden decor and features a window but no direct sunlight. A rain shower is available.
Kornhausstrasse 3, Bern, CH
Recomendable.
8.0La cena en la terraza del último piso y, la amplitud y comodidad de la habitación. La atención del personal.
− Encontramos un paquete de chucherías vacío bajo la cama.
Great property, but an administrative and customer service nightmare
1.0Location and ambiance
− I recently stayed here for five days on a business trip. The property itself is nice, and the first three days were fine, but the service completely fell apart on my final day. 1. Billing Errors: I extended my stay by one night. I provided my personal card only for a hold and pre-paid the next morning with my corporate card to expedite checkout which the staff agreed. Despite explicit instructions and assurance, they charged my personal card anyway, creating a massive accounting nightmare for me. 2. Inconsistent Policies: When I pre-paid with my corporate card, they refused to give me a receipt/invoice, citing "hotel policy." Yet, later that same day, I watched them hand a "mid-invoice" to another guest for the exact same thing. When confronted, the staff had no explanation. 3. Room Issues: My room key stopped working and required two trips to the front desk and a staff escort to fix. 4. Poor Customer Service: My room was left unserviced, with no drinking water. When I called to request water, staff told me I had to buy it from the restaurant because room service was closed, instead of fixing their own mistake. Tap water is potable in Bern, but passing the burden on to the guest is not; I had to call back and argue with them before they finally sent someone up with water. For such a reputable group and property, the staff is incredibly poorly trained. I expect much better attention to detail, especially regarding corporate billing.
Impeccable
10.0Accueil, personnel, services, emplacement
Guest review
10.0Všetko výborné. Odporúčam. Hotel, personál, čistota, pekné izby, dobré raňajky, parkovanie - nemám výhrady.
− Na raňajkách nám odniesli tanier, ale použitý príbor nechali na ďalší chod. Neznášam to. Stretla som sa s tým už aj v iných krajinách, ale nerozumiem tomuto zvyku. Nedáva mi zmysel.
Guest review
9.0يبعد عشر دقايق عن السنتر - مساحة الغرف جيدة - مودرن
− الحمام صغير وبوفيه الافطار جيد
Guest review
9.0Sehr schönes Hotel. Die Bar und das Frühstück waren hervorragend
Please note that on the day of arrival, the booking confirmation is also valid as a public transport ticket (including transfer from Bern Airport).Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
When booking more than 8 rooms, different policies and additional supplements may apply.
WiFi is available in all areas and is free of charge.
Public parking is possible on site (reservation is not possible) and costs CHF 30 per day.
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 3 years old to 15 years old stay for free when using an available extra bed.
People 16 years old and over stay for CHF 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.