Healey Hotel♡

Guest review

2.0

I made a booking last week end and within 10 minutes i received a call from the hotel telling me there was no space at the hotel and they was fully booked. I really struggle to understand hoe i was allowed to book this and secondly you have taken payment and not able to attend. This is unexpectable and really poor customer service. So my question is how do i get my money back? regards darren hunns

Don't be fooled by the photos ...

4.0

What a shame. The hotel pictures look fantastic but they are extremely out of date! There is no bar, no restaurant and very little comfort. The towels look lovely on the photo but they are now very old. The room had not had a deep clean in a very long time and I had to evict multiple ladybirds. The location is not found if you search by post code and so make sure you check.

Basic & Clean - Dawn makes the stay unforgettable

8.0

The hotel is basic and tired and could do with a paint brush and handy man in place. Our party stayed in rooms 18 19 & 20, they were all very clean. The staff were fantastic there isn't a smiley face icon to describe the Amazing Dawn!! She makes you feel welcome the moment you step over the door and goes above and beyond to make your stay memorable!! Great location if you are wanting to do the real ale trail in trans pennine trains and we'll definitely be rebooking next year. Thanks Dawn and Mark the bar man for your hospitality

Lovely

8.0

Good tony friendly and helpful went out and bought gluten free cereal and bread for breakfast

Lovely place and staff friendly

10.0

Lovely place, nice and quiet but very local to the centre of Batley. Mike & Tony couldn’t do enough for us, wonderfully friendly and helpful. Room was comfortable and clean, beds were comfortable too. Shower had excellent water pressure. They were also able to accommodate a full vegetarian breakfast which is a rarity in a lot of places. Just managed to get a photo of it before my husband demolished it! Would absolutely stay here again.

Stressful and a large chunk of the night wasted

2.0

We arrived at the property and checked into the room. A few minutes later, the nice gentleman from reception came up and said we hadn't paid. We had paid up front on hotels.com so I walked back down to reception with him to discuss this. I showed him the booking confirmation and that it was paid on my account on hotels.com. Apparently this was not evidence enough and the discussion went on for some time while he tried to persuade me to pay again and then get a refund for the first payment from hotels.com. Absolutely ridiculous. In the end I rang hotels.com (it's not easy to get through to someone). I had the person on loudspeaker and he confirmed the payment had been completed. The guy on reception still said he couldn't see the payment. By all accounts the hotel receives a voucher from hotels.com and for some reason the voucher wasn't working. I said so many times that this was an issue between hotels.com and the hotel. I've paid. I've got evidence of payment and provided that in several forms. This conversation took nearly AN HOUR with me trying to be fair but also becoming more and more frustrated. I was even considering walking out but even then it wouldn't be a solution as we'd be worse off. We decided to take our dog for a walk for an hour and a half as I discussed it with my other half. When we arrived back it had been sorted. Something to do with the initial date having been changed (due to Covid) meant there was an issue on their system.