Bel Aire Motel♡

Terrible Management, Problems with rooms

2.0

The managers at the Belaire Motel do NOT care about their customers! I have traveled for many years and this is one of the worst motel experiences I've ever had. In the morning, a construction worker was sawing and pounding loudly outside on the back wall of my room. (He may have been replacing the A/C which was malfunctioning.) The manager said he'd tell him to stop for awhile, when I complained, but it was too late, as it was too late to get back to sleep. The light switches for the lamps were behind the bed backboards, so you couldn't find them or use them without pulling the beds out. There was no refrigerator, nothing to make coffee or tea with. The manager said they've had 6 refrigerators stolen in the past month. Really? Is that MY fault? The manager offered NO apology, rather, he made excuses and was just rude and annoyed. There was some hair in the tub and in the sink, otherwise the rooms seemed very clean. The lady cleaning the room was working very hard and was kind. The check-in woman was entirely rude and unwelcoming. The current Belaire Motel does NOT reflect Missoula! I was very disappointed.

Exceptional

10.0

A dump

1.0

Nothing

− Too noisy and the smell of food cooking in the middle of the night

Good

7.0

Cute and snuggly.

10.0

Soft bed was very comfortable.

− Not a lot of lightning for the night and not enough towels for two people, we were only given one towel. When checking out early there was no front desk worker.

They take your money and give away your room

1.0

Nothing

− We made this reservation a year in advance, and they charged my card. We arrived at the motel to find they'd given our room away and had no vacancies. They gave us keys to another room and when we entered we realized it was already occupied! Returned those keys to the office where they "didn't know what I wanted them to do for me." Ended up at another motel begging for a room even tho they said no vacancies and they found space for us. Shout out to Motel 6! Now I have to figure out how to get my money back from Bel Aire!. Crappy motel, save yourself some pain and don't stay.