Hotel Fuerteventura Princess♡

Guest review

4.0

Disappointed – Poor Infection Control and Lack of Maintenance We were excited about our stay, and the first day was lovely. The location is amazing, right by the beach, and the buffet dinner was very good. Unfortunately, things changed quickly. On the second night, our youngest child became very ill. I went to the reception and mentioned I suspected food poisoning, but was told there was a norovirus outbreak at the hotel. Several guests had already reported symptoms. We were simply advised to wash our hands more often. I asked what measures the hotel was taking, and they said hand sanitizer was available in the restaurants. However, later that day at the snack bar, there was no soap or sanitizer anywhere, and no signage or warnings about the virus were visible around the hotel. That evening, my husband also got sick. The next day, I spoke with reception again and was told the outbreak had started two days before we checked in. Why were we not informed at check-in? Most of our holiday ended up being spent in the room, with half our group sick, and the rest of us trying to manage. Going to the buffet, knowing about the risk of infection, was uncomfortable. We skipped our final dinner at the hotel and bought food from Mercadona instead. In terms of cleanliness and maintenance, the hotel also has room for improvement. It’s a beautiful resort overall, but it feels worn and in need of some care. Our room had a lingering smell of old urin ocasionaly. Do they clean thoroughly?

Guest review

10.0

The hotel was pretty and clean, and the staff were super friendly. The pools and beach were excellent, as was the food. The only area that could be improved compared to other hotels we’ve stayed at is the animation activities.

Guest review

10.0

The staff throughout the hotel were very friendly and courteous, eager to make our stay enjoyable. The food was excellent; varied, plentiful, tasty, and well presented and served. Where they fail is in the state of the facilities, a lack of maintenance, and neglect in the state of the walls, woodwork, and pool walls. They should take note and improve on this issue.

Guest review

6.0

This would have been a 5 star experience and rating if it wasn't for the property cheaping out on the airconditioning in the rooms. Regardless of complaining to the front desk several times, even with the A/C on 10 degrees C, the room does did not cool down more than 2 degrees compared to the outside temperature. In fact outside temperatures in the early morning would be more comfortable than in the room. A week long of uncomfortable nights for a family of 4 and a reason for us not to consider this property in the future.

Guest review

10.0

Die Anlage ist wundervoll, aber schon etwas in die Jahre gekommen. Ich würde dennoch jederzeit wiederkommen.

Guest review

8.0

Grundsätzlich war alles super, Personal und Service toll und sehr viel Auswahl an Essen, einige verschiedene Pools usw Das einzige was man bemängeln könnte wäre, dass das Hotel bzw die Zimmer schon sehr in die Jahre gekommen sind und Bad/Wc ziemlich alt und unpraktisch waren