Hotel Rinascimento - Gruppo Trevi Hotels

Average stay

6.0

When we arrived at the hotel, our bedding had marks on it, the shower was hanging off the wall and also leaking onto the floor. When we told staff about this they reassured us that the bedding was clean and it just comes out the wash with marks on it, they also told us we would be moved rooms that evening however we didn’t actually move until the following afternoon. Our new room was an upgrade - much bigger and no issues that we could see at first. We were grateful to the staff for moving us to a more comfortable room. The shower in this new room also leaked so I feel like it is a design issue. The rooms are right on the streets so can be very noisy at night if you’re a light sleeper. The rooms appear to be cleaned daily. There is tea, coffee, milk sachets and water provided. They also have a safe, fridge and kettle in the room. The hotel is close to attractions, 20 minute walk to most things except the colosseum that was slightly further away. Card details are taken at the start of check in- we’ve never experienced this so were wary of this however no issues. City tax is paid at the end of stay. If we were coming back we would probably look to stay somewhere else, with this being a last resort type of place.

Perfect

10.0

Alexandra and the staff were fantastic. The room was perfect.

Money scam and lack of security

2.0

We stayed at Hotel Rinascimento at the beginning of January. We had secured our reservation with a credit card number via Booking.com. As agreed with Booking.com, we paid for the full amount of our stay at the moment of our check-in. Yet, the hotel had withdrawn 25% of the total stay amount a few days before our arrival. This is not an unusual procedure at hotels all over the world in order to avoid cancellations or costs derived therefrom. The wrong part is, however, that to this date almost one month later, the hotel has not credited my Visa card with that 25% back. The worst part comes now, though: It is a truth well-known that in case of fire, lifts must not be used. During our stay at Hotel Rinascimento, the stairs onto the first had been blocked by a wood wall with a sign on it writing “trespassing is forbidden”. Apparently, there were rebuilding works going on on the first floor before the festive days -but not during the festivity days themselves. No works were going on for our whole five-day stay. So, in case of fire at Hotel Rinascimento, neither lifts nor the stairs could have been used to escape, the room windows onto the street being the only escape for guests. A bold decision by the hotel management to say the least, considering that it is an illegal measure and also with the fresh memory of the fire tragedy in the Alps only two days earlier. The hotel should have been closed to the public during the building works.

Wonderful Rome❤️

10.0

Excellent location to all main attractions within walking distance. Rooms were Excellent for what you needed . Fabulous bakery, 1 min walk away. Fabulous restaurants 5 min walk away. Breakfast was perfect for what you needed. Very helpful staff ... Alexandera on reception very friendly. I would definitely recommend this hotel.. We've had a fabulous time in the beautiful city of Rome❤️

Room 400 very spacious but a little noisy. Great helpful staff

8.0

We stayed at RM 400 which was a cross the main building. We had our own entrance meaning our door is right next to the road. The room was narrow and long. Didn't mind the walk to the toilet as there was so much space. Great helpful staff especially the chef who was kind to our son. Receptionists were helpful as well. The only downside is next to the room is a service area for the shops in the proximity and got noisy at early ours of the morning. Delivery vans parked right Infront of our door, blocking our exit but only for a few minutes at a time. Breakfast food great especially the choices of vegetables freshly cooked. Would recommend.

Poor Customer Service

2.0

We experienced very poor customer service when we arrived. Gentlemen at reception tried to make us pay for the room again even though we had already paid. We reported the en-suite toilet door was broken. No attempt was made to fix. We also reported one the power sockets was working. The person at reception just told us to use another socket. No apology for the damages to the room. We also not provided with enough bedding for three adults. I requested more. This request was ignored.