NH Collection Barranquilla Smartsuites Royal♡

No answer to my complaint

2.0

I got this message from NH on March 9, 2026. Still waiting for a reply. NH COLLECTION ROYAL SMARTSUITES, Revenue Management en NH Collection Barranquilla Smartsuites Royal, respondió a esta opinión Respondido: hace 3 días Dear Jose, Thank you very much for taking the time to respond to our survey. We apologize if, due to an error, you were overcharged for your reservation. We kindly request your assistance in providing us with your reservation number or your full name and check-in and check-out dates. If these do not match what was contracted on the platform, we will proceed with the refund. We look forward to hearing from you soon. Sincerely, Team Nh Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC. Dear Sir. I am providing the following information as you requested: Reservation number 6364813723 from 6 to 14 the February; total charges $1,019.83 and was charged at the time of check in $245.

Terrible

4.0

Honestly, I will never return to this hotel or to book reservations through Booking.com. The hotel charged me $200 dollar more of the total charges that Booking,com gave me, the reservation was done with several days in advance, enough time to notify me of price changes. Terrible experience, I fell I have been taken for a ride. Be aware

Horrible - fake 5 star

2.0

If you're considering this hotel because it claims to be five stars, do yourself a favor: choose anywhere else. Nothing in this property reflects the standard it advertises. The rooms smell of mold, the mattresses in both rooms we booked were completely worn out, and the furniture is made of cheap MDF. The finishing throughout the property looks like it was done by someone with no professional skill – uneven seams, poorly aligned roof plates, cheap materials everywhere. It's not just disappointing, it's embarrassing that a hotel has the audacity to attach a five-star label to this. And then there's the pricing. I sent out a very small bag of laundry: four shirts, a pair of jeans, a bikini, a T-shirt, and a handful of underwear. Nothing special, nothing requiring delicate care. When it was returned, I was charged 150 USD. No warning. No estimate. No simple courtesy like: “By the way, there's a local laundry service right outside charging normal prices.” Nothing. Just a silent, opportunistic charge the moment they sensed the chance. This isn’t hospitality. It’s opportunism dressed as luxury. Even the food is below average. Bland, low quality, and nowhere near what you would expect from a hotel that wants to be perceived as premium. Sadly, staying here feels less like being welcomed and more like being treated as a revenue opportunity to squeeze for as long as your stay lasts. If you truly want a five-star experience, avoid this place. There are far better alternatives where professionalism, transparency, and basic respect for guests still matter.

be ready to feel like a walking ATM.

4.0

The prices for the minibar and laundry are just absolute robbery. We paid more than 150 USD for a laundry service with only a few pairs of socks and some shirts. This is definitely not a five-star hotel, not even close. We trusted that the prices would be in line with the modest hotel we thought we booked, but no. Once again, if you’re a tourist in the Colombian Caribbean, be ready to feel like a walking ATM. Everywhere tries to squeeze the most out of you. I will never, ever return to an NH hotel, and honestly, I recommend anyone reading this to look for a better option where you’re not treated like a product to exploit. On a smaller note, the pillows are hard as bricks and the double beds are tiny. There are far better places in the area for the same price. The furniture in the terrace is dirty and there is no care to that part of the hotel which has a lot of potential. Haven’t seen anyone using it.. I guess for the same reasons that stopped us to use it. So don’t come here, and don’t help hotel chains like this keep feeding the trap we tourists get pushed into just because we choose to visit.

Guest review

10.0

Excellent

Was good but decrease a lot

4.0

Use to be there several times for job, but recebtly have decrase their service, my room had cockroaches (Never happened before), I gave advice and they told that they will let me know to change my room, which never happen, I use to recommend it, not anymore