JW Marriott Hotel Ankara♡

An exceptional stay with outstanding hospitality, luxurious amenities, and a team that truly made us feel welcome.

10.0

From the warm welcome by Assistant General Manager Cem Altınay to the outstanding service throughout our stay, everything exceeded our expectations. The rooms were comfortable, the breakfast was exceptional, the Executive Lounge was one of the best I’ve experienced, and the spa and pool were spotless with a wonderful, relaxing atmosphere. The hotel’s central location also made it easy to walk to many excellent restaurants and attractions.

− Nothing. Our stay exceeded our expectations, and we had an excellent experience from check-in to check-out.

Perfecte hotel om te overnachten

10.0

Het personeel was heel vriendelijk ook tegen over mijn 1 jarige dochter

− Niks

Rude staff

1.0

The restaurant section was amazing as usual and the housekeeping, especially Zehra, was very good. But our room not matching the description at booking.com and that Baran character really left a sour taste in our mouths. I am not sure if we will stay the fourth time. It is a good hotel, but when you factor in how much you pay for a supposedly 5 star hotel, the service you get is definitely subpar.

− I have booked an executive suite, like I did for two previous times. In the description at booking.com it was said that it had a separate living room and an additional bathroom/toilet. Prior to my last stay, in both reservations I ended up staying at 1824, which fit the description. However, this time they have given us room 811. There was no door in the bedroom, and the living room (even though it was big) was basically the same room (it should be listed as junior suite regardless of the size). Our son was sleeping there, and we had to go to bed at the same time as him, trying to be silent at night and in the mornings not to wake him up. Plus, there was no additional bathroom. We felt like we were cheated. By the way, when we arrived, they said their systems were down, and they took us to our room with a bellboy and didn't give us keys. The internet in our room didn't work because they said they couldn't check us in from the system. We asked them to prepare a rollaway bed in advance, but they forgot that. They also forgot to give water bottles for the night. Sorting out the rollaway bed, the keys, water bottles, etc., it took us until 03:30 to go to bed that night. Unfortunately, because the room's curtains don't fully close, we ended up waking up at 6:00 because our room was fully bright. Also, the AC directly blows onto the bed; it is a very uncomfortable room. Next morning, when I mentioned the situation at the reception, to my surprise, they were quite discourteous. Especially the reception manager Baran was a very incapable, condescending, patronising, rude character (who definitely didn't match the professionalism of JW Marriott in many ways). He started intimidating me and kept on insisting that there was no mistake. At one point, (I was always very polite) he started talking with the "singular you," which is a very rude way of responding to someone in professional environments in Turkey.

Excellent stay, chilling in Ankara with style.

10.0

The facilities are exceptional. Outdoor pool.

Guest review

9.0

Colazione.