explora Atacama♡

The most amazing experience

10.0

This was the most amazing experience. Everything was five star., from the excursions which they accommodated upon your level of fitness and desirability, to the level of accommodation, customer service, food and general ambience. It was lovely to meet so many people from couples to families to individuals who are all very much like-minded and generally great fun. I was thoroughly recommend this experience. We stayed for four nights and had the most wonderful days with the tour guides and drivers

Explora Lodge is amazing

10.0

“Amazing“ can’t even begin to describe our experience at Explora lodge in San Pedro de Atacama, Chile. Super comfortable room with a view to the desert… Fantastic food… All meals and snacks and drinks are included in the total package… We hiked in the valley of the moon… We saw flamingos in the salt flats… We climbed through a canyon to a hot Springs… We walked among geysers at 14,000 feet… They offer everything from short van tours to short hikes to half-day hikes to all day hikes to multi day camping and hiking… Horseback riding is available… The staff is fantastic and incredibly knowledgeable and they are always waiting to take care of you… We can’t wait to return to Explora… highly recommend

I Will Return for a 4th Visit

8.0

This was my 3rd visit to the property but the first time as a vacationing guest vs. business retreat. The lodge is comfortable but not plush and the food is nourishing but not over the top. The stand outs are the guides and property staff, multilingual and graciously accommodating. Some excursions are a tad more taxing than advertised due to the high altitude but worth the effort. Confirm in advance suitability - it has nothing to do with fitness but everything to do with altitude adjustment.

Atacama trip

10.0

Explora Atacama lodge is a fantastic way to experience the amazing Atacama Desert. All guides were hugely knowledgeable about aspects of the geology of the landscape and the flora and fauna of the area. The excursions were well thought out and planned.

Simply the best

10.0

We had the most wonderful time at Explora Atacama. We arrived from Calama and were picked up from the airport. The van was new and well maintained, as all of their transport was. The registration seamless and after lunch we signed up for a variety of explorations. We hadn't stayed at an all inclusive resort before but it made the trip so easy. We were concerned about altitude but we had no problems and did many hikes over 4 full days as well as a trip to the altiplano lakes. Explora own a reserve around the Puritama springs and only they have hikes within it. We thought Atacama was a quiet part of the world until we went on a trip to the lakes which was crowded. Who knew there were so many tourists! Nothing was too much trouble for the staff. A huge shout out to them all and particularly Chris (and Max) and Eric. Explora Atacama was quiet, relaxed and restrained luxury at its best.

worst customer service - unreachable

2.0

The worst customer service experience we've ever had and we've traveled to over 100 countries. One week before our scheduled departure, my father experienced a sudden cardiac emergency. He was hospitalized, required surgery, and was explicitly advised by his physicians not to travel for several weeks during his recovery. We provided medical documentation and doctor’s notes promptly. Explora’s response, however, was deeply disappointing. We were initially told that 100% of our payment would be forfeited and that we could rebook only by paying again in full. While that position was later softened, the process was marked by an extraordinary lack of communication: 40 unanswered phone calls and approximately 25 unanswered emails. The only call we received from Explora was to request additional payment - not to respond to repeated inquiries about rescheduling options, timelines, or consideration for an unforeseen medical emergency. This was, without question, the most frustrating and disheartening travel experience our family has ever had. Sadly, based on this experience, we will no longer be recommending the Explora brand.