The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa♡

Fantastic Spring Break!

10.0

The Westin Reserva Conchal was a perfect spring break destination. The resort is clean, staff is attentive and friendly, evening entertainment is plentiful and the pool is steps away from a beautiful beach. We coordinated airport transfers and catamaran and waterfall/ zip lining excursions through Erik Garcia (blue Google shirt). Best decision. Erik did an amazing job managing every detail and was always a text away. Top notch service. My children took advantage of the table tennis and foosball tables as well as pickle ball courts and organized water polo games. We loved all of the healthy meal choices for children.. and my children loved the swim up bar. It was a fabulous week all around!

Vacation goes too fast!

10.0

We’re towards the end of our stay but wanted to review the property while everything was fresh in my mind! The hotel grounds, staff and location are tremendous! The family pool is a little deep for my tastes but overall we’ve had a great experience! We haven’t take advantage of enough of the amenities, but the gym and numerous food options are a plus! Additionally we worked with Erik G ( google him he has a blue shirt) for both horseback riding and an ATV tour. Both of which I highly recommend! Finally Valentina from dinner tonight was tremendous!

Amazing Resort and Excursions!

10.0

Incredible resort! The pool and activities area was great with the kids. The food throughout the resort was great. If you’re looking for a great set of activities, reach out to Conchal Fun. We did a private sailboat sunset cruise and snorkeling, fishing, UTVs and surf lessons in Tamarindo. We would highly recommend all of them!

High expectations but fell short

6.0

Some statements about our stay... We were there for the beach/pool, that's it. No interest in golfing. Besides it was way too hot for that stuff and the sun was crazy strong. Must apply sunscreen at least once per hour to be safe. First: the water - the resort is on a beautiful beach. The cove is a large area and the water was wonderfully warm. The main pool is huge. There is only one, so it better be. The water temperature here was also very nice. The pool hours state 8am to 5pm (i think) but many times the guys cleaning the pool were there long after 8am. I was there at 6am to claim chairs, so I watched the process. This is another situation where there is too much to do and not enough people. There were 4 guys cleaning every morning but the pool is way too big. 8 people would be the right number at minimum to finish by 8am open time. Second: the staff - this was hit or miss. Felt like 50% was eager to help and 50% was dreading being there. We did meet a wonderful helper named Itzel Miranda. She had the brightest smile and always eager to help. Third: the food - the reservation system during busy times isn't great. The reservation restaurants weren't that impressive. They make such a big deal to have to go through the hassle of booking a reservation that the food should be significantly better than the walk up offerings. It was not. The food was okay, the time to get food too foreverrrr, and the wait staff felt a little pushy (not enough staff and a lot of tables). The main restaurant was pretty good. It wasn't a buffet, it was more of an on-demand place with different stations (types of food). Foods here were hit or miss. Fourth: the rooms - AC in the rooms was wonderful and much needed. The room layout was confusing with a ton of dead space. These could have/ should have been desgined with a lot more efficiency. Overall: the place was decent but not worth the cost. We had a much better experience in the area around Arenal.

Nothing short of perfect.

10.0

Traveling outside of the United States always seems to cause some form of anxiety. Costa Rica is nothing short of amazing, the airport was easily navigated the van service was excellent. Upon arrival at the Westin Reserva Conchal, we were shuttled to the Family Concierge and met with Yuliana Herrera who did an amazing things throughout the stay. Anything we needed she was always there to assist, pool, dining you name it. Also, the Assistant Manager Katherin Gutierrez always was there to ensure our experience met our high expectations. This Property is incredibly beautiful, and the Staff take it to another level. A special shout out to Samuel Hidalgo, who was responsible for the recreation Yoga, Stretching, Water Aerobics just to name a few. I have over 1100 nights with Marriott. The service and experience he provided was unparalleled to anything I have experienced. He remembered all our names and made us feel we were part of his family. This is a place I see my family returning to many times in the future.

Loved the Westin in Costa Rica

10.0

We had the best time in Costa Rica and I'd highly recommend the Westin. Was great for family's and teenagers. Staff was great and the beach was beautiful. Rooms were a perfect size for a family of 4 including grown teenagers. I'd highly recommend a massage on the beach and look for Erik G with a blue Google shirt on right as you enter the beach. He took great care of us with transportation and booking excursions. Very reliable. All around we had a wonderful trip.