Staybridge Suites El Paso Airport by IHG♡

Not the best place if you want sleep.

3.0

Staff was very kind. Room was clean.

− Not able to sleep. Loud traffic all night long. Only two pillows on a king bed. Toilet was leaking water on the ground every time it was flushed.

This is a great hotel for families.

10.0

Friendly and helpful staff, great facility and location, good price.

Never Again

1.0

Location

− Dirty and stained walls and furniture, ripped carpet, kitchen looks questionable and dark, outdated, old dog poop piled up in the front entrance. I can’t believe the military sends troops in training here.

Below average experience with the room at best.

3.0

I liked that the staff was friendly and helpful

− There was many issues with the room we had. The toilet handle in one of the bathrooms was out of the socket so it caused the toilet to run. One of the comforters on the bed had redish brown stains underneath it. I had to get new room keys 3 different times because they wouldn’t work on the door. I am not sure if the door had a short in it or if it was the keys but I had to keep getting new room keys. The room wasn’t worth the price I paid.

It was a great experience. No real issues with the hotel it's self. Booking.com sucks.

8.0

Breakfast was good. They were a bit overwhelmed with a bunch of military, so a lot of things were gone by 9am. The location was perfect. Very close to the airport and shopping. Easy access to I-10 and the pool was fun.

− It could have been cleaner. The carpeting was very old. There was a funky smell in the hallways, and the hallways had no AC. I also am not pleased with Booking.com. I tried to modify the reservation on 6/2/26. I needed to switch the days. I did this through email. I received an email saying they would contact the hotel and they would have 48 hours to respond. I went on about my business until the day of check in when I looked to make sure it was changed. It was not. I immediately called customer service. They said they could not help me becuase their system was down. He said I could change the reservation on their app/website. I tried this as well and it would not let me log in and kept sending my back to the email verification page. This continued all weekened and when I called on Monday to make sure they knew we were leaving that day, I spoke to a very rude woman who gave me another number to call and was told "this is the only number where someone will help you". I waited for about 15 minutes on hold and the call was dropped. Called back and waited another 35 minutes and finally spoke to someone. She said they would be contacting the hotel and they would be requesting that I recived the full refund for the extra day. I went to the front desk at the hotel and let her know we were leaving and she said that Booking.com would call her to verify we left and then we would be refunded. Today I received and email that said they have not heard from the hotel and I will be charged in full for the reservation. I unfortunately did not have 50 minutes to sit and wait for someone to answer customer service today, so I emailed and have not heard back. I will NEVER use Booking.com ever again and will be only going through the hotel's websites in the future.

Satisfied

10.0

Very clean comfortable practical equipped well , received an early check in and late check out. I am an el Pasoan just got the room for a dip in the pool and jacuzzi for the 4th of July. Enjoyed !! Thank you.

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