DoubleTree by Hilton Queenstown♡

Really really Disappointed.

1.0

Location and view

− I was disappointed with my stay at DoubleTree by Hilton Queenstown as it didn’t meet the standard I expected from the Hilton brand. When we first entered our room, there was a noticeable unpleasant smell. We assumed it might have been because the previous guest had checked out late, and since we were only using the room to sleep, we decided not to make an issue of it. Unfortunately, later that night we were repeatedly disturbed by loud door banging from the room next door, making it very difficult to sleep. We requested a room change, and I do appreciate that the hotel accommodated our request smoothly. However, I felt the receptionist wasn’t particularly willing to help at first. I was initially offered a twin room, which I agreed to, but then I was told a king room was actually available. That interaction left me feeling a little frustrated. The second room was much better—it was clean and had no unpleasant smell. However, the pillows had a strong damp, musty smell, almost as if they hadn’t dried properly. I really think the hotel should inspect and replace the pillows, as it affected the comfort of the stay. Overall, I expected a much better experience from a Hilton property. While I appreciate that the staff resolved the room change promptly, the room odour, noise issues, and the condition of the pillows left me disappointed.

Guest review

9.0

Great accommodation

− Location needs a car or taking the water taxi each hour into Queenstown

Absolutely loved it. Staff were lovely and room was perfect.

10.0

Absolutely loved the location. Close to the airport as well as the city centre. My favourite thing was the view as I could see the mountains. Room was nice and spacious.

− I do wish the tvs had access to Netflix but was happy there was a chromecast option.

Nice stay, but secluded

8.0

The views are very nice, we were in room 329, so the windows have a direct view to the mountains. Modern room, we had a couch and kitchenette too. The wifi works fine, you can share the screen of your device to the TV for Netflix.

− Overall things are good, just some things to keep in mind before booking: The location is rather secluded. Luckily the water taxi goes directly to the town centre, but yeah, no shops nothing nearby. The car drive to the centre can also take a long time. As of the room, the showerhead had a low pressure. TV could be smart, the screen sharing was rather inconvenient. There is an under the sink light in the bathroom that is motion detect, that you cant turn off. The bathroom door is glass sliding door, which gives virtually no privacy. No outlets near the bed. Also, there is 300 NZD security deposit while checking in, keep that in mind.