Holiday Inn Express & Suites Dayton South - I-675 by IHG♡

GM has excuses for safety hazards and lack of basic amenities

4.0

If you value basic guest convenience or clean pool facilities, look elsewhere. We prepaid for our stay at this location specifically to enjoy the pool and hot tub, but it was an absolute disaster from start to finish. The hot tub was completely out of order. Worse, the main pool water was heavily cloudy, full of a strange, abnormal bubbling, and the chemical smell in the room was so overwhelming it felt like a health and safety hazard. When we mentioned it to the desk, the General Manager, Josh, gave excuse the pool was "overused and the filter couldn’t keep up." If your equipment cannot handle your guest capacity, that is a management failure, not an excuse to pass off onto paying guests. To top it all off, we needed a luggage cart to get our bags down from the 4th floor. Josh informed us they only have 2 carts for the entire 4-story hotel, so we never got one. When I suggested that a multi-floor hotel needs adequate luggage equipment, Josh had yet another excuse ready about "not having room to store them." This property is poorly managed, poorly equipped, and handled by a GM who would rather make defensive excuses than provide hospitality. Management needs to shut down that pool area and rebalance the system before someone gets sick. Avoid this place.

Nice price, accommodating and clean

10.0

The Holiday Inn Dayton South in Centerville is a very clean, accommodating hotel. I loved my room, it had a big window with beautiful view. Lots of natural sunshine. Everything was clean and up to date in my room. Breakfast was nice with an assortment of hot and cold items. Something for everyone is always a plus. The pool looked pretty. I was going to use the hot tub this morning but it was closed. Other than that, perfect stay. I will book this again for sure.

Poor

2.0

Really poor service throughout my 4 night stay. When I arrived and went to the 4th floor, the keycards did not work so had to go back to reception and have them redone. The ironing board was wobbly and dangerous with the iron dropping off the board. I reported it to reception and 3 days later it had not been replaced despite a reminder. One day my room was not cleaned. I was given a free drink as an apology. Breakfast was poor, we didn't eat there after the first morning. On the plus side the room was clean and large with a nice bed, good air conditioning and a good TV. I would not stay here again.

Horrible to stay in for work

2.0

Horrible hotel to stay in for work Said we couldn’t grill in the parking lot because of fires and wants you to take off your boots before going inside even if you haven’t been working in the mud

Pool closed

2.0

Just checking into this location for New Year’s. Drove two hours here and upon arrival our floor has a stench of cigarettes. Brought our two year old who was extremely excited to use the pool. Once we arrived at the pool we found out by other guest the heater isn’t working and the pool it’s self is very cold and my child was not able to get in. Hot tub is also closed which we were told by others that they’ve stayed here three times and all three times the hot tub was closed. We will not be able to utilize the pool for our child and wish we would have been notified and would have went to a different establishment.

Guest review

8.0

Short staffed while I was there, but overall good experience