Executive Suite
Sleeps 4 · 98 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Resorts World Genting - Genting Grand
★★★★★ Genting Highlands, Genting Highlands, MY
8.1 guest rating· 13 reviews
The five stars
Resorts World Genting - Genting Grand holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness center, Room service, Spa/wellness center, Valet parking and Concierge service.
About this hotel
Luxurious Accommodation
Experience modern and elegant rooms equipped with top-notch amenities for a comfortable stay at Genting Grand.
Exciting Facilities
Indulge in the casino, relish delectable meals at the in-house restaurant, and enjoy free Wi-Fi access throughout the hotel.
Convenient Location
Located in the heart of Genting Highlands, just a short stroll from the shopping district, Genting Grand is the perfect choice for a memorable getaway.
Experience luxury and convenience at Genting Grand - Book your stay now!
Rooms & rates
Luxury Room Package - Premier Suite
Sleeps 3 · 79 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Wellness Escapade Package – Premier Suite
Sleeps 3 · 79 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Grand Premier Double Room
Sleeps 3 · 31 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Club Suite
Sleeps 3 · 65 m² · Queen bed, 2× Twin bed
- Private bathroom
- Coffee machine
- Minibar
- Shower
- Safety deposit box
Grand Premier Double Room with Spa Package
Sleeps 3 · 31 m² · Queen bed
- Private bathroom
- Coffee machine
- Minibar
- Shower
- Safety deposit box
Premier Suite
Sleeps 3 · 79 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Premier Room Package - Premier Suite
Sleeps 3 · 79 m² · Queen bed
- Private bathroom
- Coffee/tea maker
- Coffee machine
- Minibar
- Shower
Amenities
- Free WiFi
- Spa/wellness center
- Fitness center
- Private parking
- Valet parking
- Restaurant
- Air conditioning
- 24-hour front desk
- Room service
- ATM/cash machine on site
- Casino
- Concierge service
- Dry cleaning
- Guest rooms disinfected between stays
Show all 22 amenities
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Minimarket on site
- Physical distancing rules followed
- Safety deposit box
- Staff adhere to local safety protocols
- Thermometers for guests provided by property
Location
Genting Highlands, Genting Highlands, MY
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say8.113 reviews
+ Central location+ Rooms and casino experience+ Convenient early-opening breakfast location (Coffee Terrace)− Unprofessional/front desk check-in service− Confusion/firm denial about complimentary parking− Child (toddler) charged for breakfast despite not eating
Cleanliness8.1
Service6.8
Location8.8
Room Quality8.6
Amenities8.6
Value for Money8.1
Guest review
5.0Is genting grand. Central location.
− 1. Front desk receptionist was not professional at checking in as she mentioned as my family and i are not members so will take a few steps to check in, which we understand totally but she kept emphasising it that she was fasting and almost goes crazy. I was not sure whether that needs to convey to her customers at this point. 2. Second- when i asked whether we had any complimentary parking. Another staff mentioned in a stern reply that our hotel has NO complimentary parking even though i said booking.com stated there is. I will not blame on the ground staff jokey as they do not know anything about this. Luckily the supervisor came and manage to resolve the issues by telling us that as we did not inform that we are under the ‘luxury’ suite so the staff will not know. (is this my job to tell?) 3. We have decided to have our breakfast at coffee terrace as it opens at 6.30am and convenient enough and only 1 min walk away. We had a toddler who is 1.5 years old and when i asked about children charges she mentioned even baby that dont eat also need to pay. I had a laugh and i request to ask the supervisor to waste less time to clarify. Overall rooms and casinos experience was great. Only the ground staff customer service need training.
Will stay here again if I come Genting
10.0Room and services is great!
− The toilet sliding door is faulty.
Exceptional
10.0
Superb
9.0
Good
7.0Location
− No breakfast Furniture needs renewal
Very good
8.0Strategic hotel location and comfy room
− The location
Hotels of Earth · questions
- Is Resorts World Genting - Genting Grand really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that guests checking in at the reception must be at least 18 years old.
Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.
Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
From 1st March 2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
›Pets
Pets are not allowed.
›Internet
WiFi is available in the hotel rooms and is free of charge.
›Parking
Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for MYR 200 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.