Muthu Clumber Park Hotel and Spa♡

Lovely room, the rest a let down.

6.0

This is one of the loveliest rooms I have stayed in. The evening meal was nicely presented. Serving staff were helpful and all worked hard. Reception area and bar well presented.

− Corridors leading to rooms a total mish mash, old and tired decor. The evening meal took an hour and 10 minutes to get to us. The hotel was not at full capacity. Breakfast was inedible on the whole. First receptionist was rude, second very pleasant. I would say they were under staffed. Probably wouldn't choose to stay there again.

Very relaxing

8.0

Surroundings

Guest review

10.0

The whole experience from arrival to departure was highly enjoyable. The spa was excellent and nothing was a problem. Dinner was superb and all staff attentive. The room was also well appointed and lavish in decor and style. Breakfast was exceptional and offered to cater for every need. Checkout was smoothly done and reception staff very polite and considerate.

− N/a

Guest review

1.0

The staff were Friendly, breakfast and meal at restaurant was good.

− We were allocated room number 28, the room was dirty, grubby and uncleaned. The entire room was dirty, not clean and not suitable for us to stay in. The carpet was stained and dirty with dead bugs and dead spiders on the skirting boards and under the chairs. The net curtain was black, the window sill was full of spiders and uncleaned and the window was also full of cobwebs. The head board was full of dust and the unit where the additional pillows were kept was also full of dust and not cleaned.. We had to move rooms and was moved to room number 18. This room was much better but there was no running hot water on Thursday 23rd July and we were getting ready to go to a Wedding, which this caused us to be late. I reported the issues to reception, so they are aware of our complaint, they said the hotel was going under renovation of the rooms. Although this did not help us as it gave us a bad experience. I feel that with the issues we raised warrant me to be reimbursed for the cost of the stay. I have photos of the room and the concerns I have raised. Many thanks

Not bad value for money

7.0

Nice hotel, a little tired in places but overall good value for money.

− Cleaning staff shouting at the top of their voices in the hallways waking us up! Also could not get hold of the reception team despite multiple calls during the week prior.

An enjoyable stay . . .

9.0

We had a lovely, spacious room overlooking the courtyard. The staff - exceptional considering how few there were during busy periods. The pool and facilities. Despite the critique, we had an enjoyable stay and would return.

− Location - on a very busy road, but with a rear room, it was an enjoyable few days. The downside would be that there just aren't enough staff in duty at any time. The staff appear to be rushed off their feet and under pressure, whether it be at breakfast time or in the bar/lounge in the evening. In fairness to the staff, they were brilliant - always friendly and courteous and helpful - all while being run ragged. The hotel is in need of external maintenance and upgrading. The courtyard could be spruced up to make it an appealing place to sit. Just the simple addition of ashtrays would negate the abundant dog-ends in the grass. It appears scruffy at the rear of the building and in need of decoration.