Golf View Hotel♡

The place needed some renovations but the staff....

8.0

I travelled from the Kingston Airport, one week after hurricane Melissa. Got a private driver and the drive was unevenful, as the hurricane, had not hit the city of Kingston, I traveled to the Golfview hotel in Mandeville in the parish of Manchester. First time, ever staying in that region of jamaica. I have to admit, that upon first approach, I was a bit hesitant, as the hotel did not meet my expections visually. But, and I have to say, but, was I in for a surprise. My first encounter was with Lafaye, the front desk receptionist. She was extremely pleasant and personable and I felt at ease. She offered me a free upgrade and I eagerly accepted. She handled my reservation well and after a gruelingly long trek, I was happy to see that she was confident in doing her job. This one is a keeper for sure. The room was nicely proportioned and I was pleasantly surprised. I had no complaints. Mr Bailey, took my bag up to my room. A very nice young man. It was a very heavy bag, as it had food supplies that I had bought for the victims of Melissa. He didnt complain, but I am sure he felt the weight, as the handle had dislodged itself, during transit. My next person of interest, was Askera. I kept calling her Reshika, and she answered to it. I dont know why. she was so pleasant, every time I saw her. Always smiling with a little dimple on the left side of her cheek. Definately, another keeper for sure. I saw her dealing with a difficult customer one day, while I was perusing the internet in the foyer, and I have to admit, she had the patience of Job! Kudos on a job well done! I also met the general Manager named Mr Smith. A man who was sincerely concerned about the customers and employees he served. We spoke for a bit, and I was able to decern that he was an authentic and genuine person. He did share, when I asked him, why he seemed a bit uptight, he admitted that his mom had just passed. Whew. Thats a heavy one. And even more concerning was that he was still in attendance on the job. I saw him every single day of the seven days I was there. Now in America, that wouldnt be the case, so I have to applaud him for being dedicated to his job. Whoever owns this hotel, please note that he is another keeper and that this is a dedicated individual! I had a free breakfast everyday, which considered of jamaican ground provision and eggs and sauages for the Americans and British. I enjoyed, the mackeral and coconut as I had never had that before. My compliments to the head chef, mr gordon for the beautiful jamaican meals he has been preparing. Many thanks to tracy, tabitha, nadia and definately to Mr Jermaine who served quite a few of the mornings. Many thanks also goes out to the following staff members. The young man from maintenance who took the time to help with my tv. He was a smaller man, but thin in statue. didnt get his name. Shantel, for being patient with me in the lounge regarding the chicken burger and fries. This place I found had so many wonderful staff, I honestly was surprised. Thank you guys for a job well done....

Disappointing Wedding Experience — Lack of Professionalism and Accountability

2.0

I flew all the way from the UK to Jamaica expecting a beautiful and well-organised wedding at Golf view Hotel, but sadly, the experience was far from what I hoped for. My changing room wasn’t ready before the wedding as promised — it was two hours late, which cut my time short and left me rushing through everything I had planned. When I asked the front desk for help, they were unhelpful and simply mentioned that there had been a party beforehand, which is completely unprofessional when you have a wedding scheduled with a year notice! The event manager did not do his job properly and showed little care or effort in ensuring things went smoothly. The whole experience felt disorganised and stressful when it should have been joyful. To make matters worse, the general manager was not present on the day. When I later spoke with him about my experience, he was rude, disrespectful, and refused to take accountability. We had agreed that I would receive 35% back due to the poor service, but he later changed the agreement and claimed I had agreed to something different. I am incredibly disappointed. After travelling all that way for what was meant to be one of the happiest days of my life, I was left feeling frustrated, disrespected, and let down. I truly hope Golf view Hotel improves their professionalism, honesty, and communication so that no one else goes through what I did.

Guest review

4.0

When I arrived at the property at 10:30 pm I selected a king size bed they told me it was unavailable and I got two small bed for my husband and I - went into the room the AC did not work and there was ants all over the floor - requested a room change waited over 45 mins at 11: 30 pm now to get a room change that room was filthy as well- there was music playing loudly till 2 am. Worst stay ever

Guest review

4.0

I like the fact that it’s close to everything supermarket, hospital gas station clubs. I hate that when I got in late from a all day function I couldn’t take a shower the pipe was dripping and no hot water . The tv couldn’t change channels. Very rundown

Guest review

8.0

Great value for a non resort hotel. The customer service was excellent and the food was great. The staff went above and beyond

Guest review

10.0

This was my second time staying at Golf View and the stay was very pleasant and will definitely be my spot when I visit home.