Grande Centre Point Hotel Terminal 21

Very disappointing experience at Grande Centre Point Terminal 21

2.0

Very disappointing experience at Grande Centre Point Terminal 21. This was honestly one of the worst hotel breakfast experiences we have ever had. We found lychee that appeared moldy, the watermelon had a disgusting texture, and the pineapple constantly tasted and felt frozen. Every egg dish we ordered arrived poorly made scrambled eggs, fried eggs, and even an omelet with cheese where the cheese was not melted at all. Almost every morning we left breakfast feeling uncomfortable afterward. The pastries were terrible, basic things like plain unsweetened yogurt required special requests, and overall the food quality felt extremely low for a hotel at this price level. What shocked us even more was management’s response. We explained politely that because of the poor food quality, we no longer even wanted to eat breakfast there and would rather buy food outside instead, so we asked for some kind of compensation. Instead of showing any real care, we received a cold and dismissive response saying breakfast is “part of the package” and therefore nothing could be done, other than offering us unsweetened yogurt. In other hotels, even small issues are handled with professionalism and hospitality. Here, despite photos and repeated complaints, the only thing they offered was basically “you can request sugar-free yogurt.” Even complimentary mineral water is handled cheaply, only provided on the first day. Usually we buy our own water at Big C, but if you happen to run out in the room, expect to pay for it. For a hotel at this price level, the overall value for money feels very disappointing. The kids’ play area was also extremely disappointing: tiny, poorly maintained, with a non working air hockey table and very limited activities. What makes this especially frustrating is that even at their Pattaya branch we experienced much better service than this. The location is okay, but the food quality, customer service, and overall attitude toward guests completely ruined the experience for us. Absolutely would not recommend staying here. After this experience, we personally do not see ourselves staying at another Grande Centre Point property again. This level of dismissive customer service is simply unacceptable to us. Unfortunately, we are still staying here and simply counting the days until this disappointing experience is finally over.

Nice activity

10.0

Muay thai is amazing , will definitely join again and the coach is amazing

Nice hotel

10.0

GRAND CENTRE POINT PATTAYA which was a fab themed hotel, it was spotless and great fun, it is connected at the Lobby to the famous Terminal 21 shopping mall. I recommend a room on a high floor (30 levels) this hotel is alcohol free but you can bring your own alcohol to the pool – I ordered frozen mocktails and added vodka. Breakfast was OK. Kids club had some great activities such as bracelet making, fan colouring, gel candles making and sand art. The hotel is located opposite Tiffanys cabaret. A lovely high end hotel. I didn't enjoy Pattaya itself, it seemed more like a city than a beach town. lots of high rise.

Great Hotel to stay at

10.0

Was at the hotel for business travel.. one of the most convenient locations in Bangkok if you want to access quick transportation. Hotel is built right next to the BTS MTA stations in Asoke. The hotel itself is very well kept and the staff are very nice and professional ensuring a comfortable stay. Highly recommended

Good experience

10.0

Ms.jennie’s very polite and good service. Will come back to stay here again.

Excellent

10.0

Perfect location, really clean and nice staff