Canyon Cove Hotel and Spa♡

Guest review

8.0

Room and Beach

Guest review

1.0

− I will NOT RECOMMEND this place. Very bad experience. The pool is dirty, many leaves and dead flies floating. This place is very poor maintenance. The bathroom is too dirty. The staff at the bar is rude and not giving receipt every time you order and pay.

Guest review

1.0

the room smell mold and the refrigerator is shaking uncomfortable

− the bathroom is full of mol around the tiles, sink is clog, toilet tissue holder is not there very uncomfortable to stay and i will not recommend this to other friends and foreigner to stay in this hotel, very bad

good

7.0

Pool, beach and hotel are good

− the breakfast and food in general is low quality

It was good .

6.0

Swimming pool

− Rooms seems old needs renovation.

Overall, our stay at Canyon Cove Hotel & Spa was pleasant. The property has a beautiful beachfront location, and we

5.0

Overall, our stay at Canyon Cove Hotel & Spa was pleasant. The property has a beautiful beachfront location, and we enjoyed the beach and swimming pool. Although the hotel is already a bit old and could benefit from some renovation and maintenance, it is still a nice place for a family getaway. However, our experience regarding the breakfast inclusion was very disappointing. We booked three (3) rooms for nine (9) adults and one (1) year-old child through Booking.com. During the booking process, the reservation clearly stated “Breakfast Included,” and each room was booked for three adults. Naturally, we understood this to mean that breakfast was included for all three registered guests in each room. Unfortunately, upon arriving at the restaurant the following morning, we were informed that only two guests per room were entitled to breakfast and that the third guest would need to pay an additional charge. What made the situation even more frustrating was that this was never explained during check-in. Had the front desk informed us immediately, we could have clarified the matter before breakfast. Instead, we had to approach the reception ourselves after being stopped at the restaurant. The Front Office staff advised us that the manager would only arrive at 8:00 AM, rather than contacting the manager or providing an immediate solution. This was particularly inconvenient since we were traveling with two senior citizens and one person with a disability (PWD). Our main concern is that the property’s advertisement on Booking.com is misleading. If breakfast is only included for two guests, the listing should clearly state: “Room accommodates up to 3 guests, but breakfast is included for 2 guests only.” This important limitation was not disclosed during the booking process. Instead, the reservation simply indicated three adults and breakfast included, which reasonably led us to believe that breakfast was included for all registered guests.

− Overall, our stay at Canyon Cove Hotel & Spa was pleasant. The property has a beautiful beachfront location, and we enjoyed the beach and swimming pool. Although the hotel is already a bit old and could benefit from some renovation and maintenance, it is still a nice place for a family getaway. However, our experience regarding the breakfast inclusion was very disappointing. We booked three (3) rooms for nine (9) adults and one (1) year-old child through Booking.com. During the booking process, the reservation clearly stated “Breakfast Included,” and each room was booked for three adults. Naturally, we understood this to mean that breakfast was included for all three registered guests in each room. Unfortunately, upon arriving at the restaurant the following morning, we were informed that only two guests per room were entitled to breakfast and that the third guest would need to pay an additional charge. What made the situation even more frustrating was that this was never explained during check-in. Had the front desk informed us immediately, we could have clarified the matter before breakfast. Instead, we had to approach the reception ourselves after being stopped at the restaurant. The Front Office staff advised us that the manager would only arrive at 8:00 AM, rather than contacting the manager or providing an immediate solution. This was particularly inconvenient since we were traveling with two senior citizens and one person with a disability (PWD). Our main concern is that the property’s advertisement on Booking.com is misleading. If breakfast is only included for two guests, the listing should clearly state: “Room accommodates up to 3 guests, but breakfast is included for 2 guests only.” This important limitation was not disclosed during the booking process. Instead, the reservation simply indicated three adults and breakfast included, which reasonably led us to believe that breakfast was included for all registered guests.