Racha Island Resort♡

Terrible stay, do NOT come here

2.0

I have traveled all over the world, staying at a wide range of hotels (including 2 star), but this was one of the worst and we had to leave early because of it. If i wasn't set on staying on Racha Island, we wouldn't have considered this hotel. I hope to save anyone else from having to go through what we did. To begin with, it took forever for me to be able to confirm the speed boat transfer. After messaging them multiple times thorough hotels.com, i emailed through their website. They needed a specific reservation number (my name and dates weren't enough) that i had to get through hotels.com in order to finally confirm. They wanted us to get there at 9am for the 9;30 transfer but we didn't leave until close to 10:30. The boat was overpacked with hardly enough room for everyone to sit and the luggage was haphazardly placed in the back. Once we got there, it was another 3 hour wait to get into our room. The rooms seemed dingy with old furniture and poor lighting. My husband wanted to make coffee and found flies and mosquitos in the hot water kettle. There was a musty odor and looking at the AC vents, it looked like it hadn't been dusted and may have mold from the room not being properly cleaned regularly. The bed was uncomfortable and hard as a rock. The internet did not work from our room as the router was likely too far away to reach. The grounds outside of the room were just as bad. The pool looked dirty with algae making the water look green. The pads on the loungers (by the pool) had cracks in them. The loungers by the beach were on the upper level and not on the sand with signs stating not to move them and plastic rope tying them together. The outside restaurant tables were also falling apart while cracks in the tables and chairs. The negative reviews were all true; outdated hotel (not brand new as they state on the website) with furniture falling apart (drawers that get stuck, blinds with broken strings that don't lower properly), to mosquito infestation due to the standing creek water behind the hotel buildings, and separate charges for everything (kayaks, snorkel, boat transfer - which the other 2 hotels do not charge) or upcharging (motorbike for $500bh a day - usually 200-350 anywhere else in Phuket, WITHOUT providing helmets and was a hazard to ride through the sand to get off the hotel property with really nothing to see on the island than the other beach that you were dropped off at, expensive meals and massages compared to Phuket without the same quality). The island itself was also a sore disappointment. Other than the white sand and blue water, there is not much to Racha Island. Scarce restaurants other than what is provided by the hotels and mediocre food for a higher price than Phuket. You're better off taking a day trip from Phuket.... you spend a lot less money for better service and less wasted time. We left after one night (booked a 4 night stay) as we couldn't bear to be there any longer, not just for our comfort but for our health. I have tried to contact them as did Hotels.com but they refused to refund the partial stay and i will have to contest it with my credit card at this point.

Great location

8.0

Great location. The villas are spacious and internal design lovely. We got the seaside room with 4 beds and a villa for 3days. Can rent motorbike 500thb a day, but actually is not needed as the three beaches are walking distance from here. Restorant is Thai and Chinese cuisine with varieties of dessert too. They have a seaview massage room with relaxing music. Breakfast chinese and some international choices. Fruits pineapple and watermelon. The reception speak thai, chinese and english. The beach is great and the snorkeling must do!

Guest review

6.0

Der Strand ist traumhaft, bei Flut wird allerdings viel Plastik angespült, das nicht weggeräumt wird. Sanitäre Anlagen beim Restaurant eklig, Restaurantpersonal war sehr nett und essen kann man dort auch sehr gut. Die Anlage lebt von der Lage am schönsten Strand.

Guest review

2.0

Although sold out with a wait list, they would not refund my emergent cancellation 8 days ahead. I went in person to cancel because they wouldn’t even answer Expedia’s attempts. I looked at their booking screen, and it was clear that they wanted to rent my room to someone else while charging me for the same room as well. I surveyed the property. The quiet private beach is their main asset. It is a 15 minute walk from the busy part of the island. The rooms have a colonial style, which had some charm, but needs some updating.

Guest review

4.0

Accommodatie is verouderd. Slechte service. Locatie is wel mooi maar niks te doen im omgeving.

Wonderful! Wonderful! Wonderful!

10.0

Absolutely loved our 5 night stay here. The beach was pristine and the hotel swimming pool was stunning. The restaurant was lovely and had lots of variety, as was the breakfast served each morning. Special shout out to Jo (think I am spelling this wrong) who was a waiter in the restaurant he was so attentive and just made our trip so wonderful! Also a shoutout to Kitty, for his wonderful energy and kindness. A few cats/kittens on the island that are very kindly looked after by the staff, which was really lovely to see! Would highly recommend! See you again! P.s. I understand this hotel is owned by a Thai business man, so great to know your money is going back to the country you are holidaying in! From Hannah and John