The Remington Suite Hotel and Spa♡

Awful Customer Service

2.0

Do NOT rely on this hotel if you need the amenities they advertise. I specifically booked the loft room with a kitchen because my daughter has severe food allergies and we must prepare her meals ourselves. To be absolutely sure, I called the hotel three separate times before our stay to confirm the kitchen would have plates, utensils, and cookware. Each time I was assured everything would be there. When we arrived, there was not a single utensil, plate, or bowl in the kitchen. The only cookware was one tiny pot that looked like it belonged in a child’s play kitchen. Even worse, the cooktop was induction, and there were no induction-compatible pots or pans, meaning the kitchen was completely unusable. I asked to speak with a manager four separate times during our stay, even leaving my personal cell number. No one contacted me. It has now been three days since we returned home, and still no response from management. Between the misleading information before arrival, the nonfunctional kitchen we specifically booked, and the complete lack of customer service, this was an extremely frustrating and awful experience. I would not recommend this hotel, especially to families who depend on accurate information about room amenities.

Excellent staff

10.0

When walking in the lobby was a little off putting, dark and older but as soon as we reached the front desk we knew it would be a good stay. The staff was so friendly even coming to our room immediately over something they didnt need to. The room was more then spacious and well decorated. We were there for a quick business trip so didnt get to ck out any of the amenities but definitely will on our next visit

Absolutely fantastic boutique hotel! Highly recommend!

10.0

Absolutely fantastic experience! Highly recommend! I stayed at this unique boutique hotelier six days last week for business, instructing a PMP course for SWEPCO. The Remington is like a large, luxurious home with a lot of rich dark wood and updated rooms and bathrooms (I was on the 5th floor. I believe the other floors are still being renovated). My bedroom was spacious, with a king size bed, desk, television mounted on the wall, and a vintage refrigerator. The bathroom was very spacious and beautifully renovated with a rain shower and soaker tub. I had access to a large living room with a tv just outside of my door, as well as a kitchen down the hall. You will need your own electrical cords if you have a lot of electronics (which I do) and the view isn't great. There are brick walls and exposed piping to give it an industrial feel as well. The Remington would be a great place to have a reunion, event or wedding! What makes the Remington so special is the staff! When I arrived I was hurting so badly due to sciatica. David and Deandra were so kind and worked it out so that I could get a massage. Talk about a life saver! Wren was great an d she helped me a lot. I was able to get another massage a couple of days later. The Remington is THE place to stay in Shreveport! Hope to visit again soon.

Guest review

10.0

Well stocked bar, very pet friendly, Very welcoming & attentive staff! 10/10

Guest review

10.0

Clean and beautiful and comfortable room.

Guest review

10.0

The addition to Breakfast on weekends