El Conquistador Resort♡

Disappointed

6.0

We’ve been coming to El Conquistador long before there was a TripAdvisor. It was “our Paradise”, and we would have rated 5 stars for each of our first three visits. Sadly, this is our fourth (and final) stay at El Conquistador. We believed that booking directly (no 3rd party commission) with plenty of time was a formula for best results…wrong. We thought we booked three rooms directly with the property, and requested to be near each other. We were told the request was not guaranteed but would be put into guest notes. Upon arrival there were no notes and we were placed on different floors with awful views. Continuing our frustration, when we booked we were told the daily rate included the resort fee. When we arrived, we were told the resort fees were not included. Our final frustration….we thought we booked directly with the hotel but the front desk manager told us that the hotel’s own reservation line is a “third party”, and we should have spoken to and booked through the front desk directly for better room availability…..really?? The property is still beautiful, but the lack of coordination and customer service can de summarized in one word….disappointing. Next time we’ll be looking elsewhere for “our Paradise”.

Amazing experience so far

10.0

After several months of cold and boring weather we arrived to this gorgeous place. Our experience so far is 10 out of 10. We felt so welcome from day one. The place is out of this world and the staff are so friendly, and professional. One person that stands out is Yjaira at the entrance of the water park. She was so welcoming, helpful, kind and friendly. She went out of her way to show us what this resort has to offer. Not just that but provided us information about the restaurant waiting the resort as well of the amazing food we should try there. She definitely is an asset to this resort. Thank you Yajaira for your help and for being the way you are. Another person was Luis while taking us to the room Luis was also super kind and helpful informing us not just the amazing things this resort has to offer but around the area. So far the experience is unforgettable!

Best Hotel

10.0

Beautiful Hotel!! It has everything your family needs.

Boricua Birthday Trip

10.0

We loved our trip to El Conauistador! On our son’s 13th birthday we celebrated at the Coqui water park. We had a cabana and our server, Hector, was absolutely wonderful! He was so attentive and super sweet. He helped make the day extra special for us and our birthday boy!

Family trip for spring break

10.0

We had the best family trip. The view are STUNNING!!!!!!!!!!!!!! Breathing each and every time I stepped out side. Special special shout to Yajaira at the coqui water park desk. She was the friendliest staff member. We loved visiting her. Her hospitality was far beyond anything we could as for. We will definitely be coming back.

Needs improvement

4.0

Avoid room 1235 - next to marina pool / water park (kids, music bass, 7a gardening equipment) - 15 min from main lobby (funicular + elevators + walk) - no hot water for shower (sink has hot water though; shower valve is broken), gave up asking for fix after being gaslighted for 2 days Front desk is ill-equipped to deal with large volumes of customers (spring break + conference), fixes, accommodations (basically regular hotel-type requests) On-site restaurant food is mediocre. Probably the best one is the Mexican restaurant by main lobby pool. In general, the serving staff is nice, the only bright spot of our stay. Ferries to Palomino Island are too infrequent (once every 60 min. Music bass at Palomino Island is too loud. There is a nearby beach outside the resort which is much lovelier & larger. We love Puerto Rico, but not this particular stay. We hope El Conquistador improves.